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ease
features
design
support

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Description

Identity theft protection is essential in today’s world where your financial and digital identities face unending risks. The repercussions of such theft can be severe, leading to financial losses, wrongful criminal charges, and even liability for fraudulent medical bills. An identity is stolen every two seconds, and nearly 20% of those alerted about breaches have fallen victim to identity fraud. Consumers have invested over 154 million hours working to resolve issues stemming from identity theft. To combat these threats, Identity Guard provides several plans tailored for both individuals and families, with our Ultra plan offering the most robust protection. Signing up is a straightforward process that takes just a few minutes, ensuring that the moment you enroll, you’re taking a significant step toward security. The more vigilant we are in monitoring your accounts, the stronger your protection becomes. We prioritize quick notifications for any activity that may suggest credit fraud, and our team is ready to assist you in recovering your identity and reimbursing any funds lost due to theft. By implementing simple yet effective best practices, you can enhance your defenses against identity theft.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
IBM Watson
InteractionSync
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
IBM Watson
InteractionSync
Verizon Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Identity Guard

Founded

2005

Country

United States

Website

www.identityguard.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

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