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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ibbü, created by iAdvize, serves as an on-demand network of specialists tailored to enhance your brand. These passionate individuals are the genuine advocates for your offerings. With a keen sense of customer engagement, they infuse a unique level of personalization into every interaction. Many brands overlook as much as 70% of potential contact with customers by only being available during standard business hours, which typically run from 9 AM to 5 PM. With ibbü’s experts available around the clock, you can provide your customers with an authentic and engaging online shopping experience all day, every day. The experts receive compensation based on various plans aligned with your goals, whether that be per conversation or per successful transaction following a discussion. Regardless of the chosen plan, these specialists are motivated to deliver top-notch service consistently. Ibbü effectively addresses the need for continuous, on-demand customer support. With iAdvize, initiating a project and choosing the ideal experts is merely a click away, enabling brands to maximize their customer interaction potential seamlessly.

Description

On Friday nights, delivery restaurants experience a surge in volume, often increasing by three to five times. To manage this influx efficiently, it’s advisable to bring on extra drivers rather than dealing with the complexities of overstaffing or last-minute hiring. By directing customers to place orders through your website or phone, you can significantly reduce third-party fees and enhance customer loyalty to your brand, ensuring that you retain both tips and delivery fees when utilizing on-demand drivers. If you're new to delivery services, beginning with on-demand drivers is a smart strategy, and as your order volume stabilizes, you can transition to hiring permanent staff in a thoughtful manner. This approach not only guarantees that deliveries are made punctually but also allows you to pay only for the services you require. During slower periods in the mornings and afternoons, using on-demand drivers can help keep your team engaged and well-compensated while meeting any additional demand. For those opening a new restaurant or location, the challenge of hiring all staff at once can be daunting; starting with on-demand drivers can ease this transition significantly. By taking this route, you can ensure a more manageable and efficient staffing process.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Analytics
Salesforce
Zendesk

Integrations

Google Analytics
Salesforce
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$30 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

iAdvize

Founded

2010

Country

France

Website

www.iadvize.com/en/ibbu/

Vendor Details

Company Name

iFexo

Founded

2014

Country

United States

Website

ifexo.com

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Food Delivery

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

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