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Description
ibbü, created by iAdvize, serves as an on-demand network of specialists tailored to enhance your brand. These passionate individuals are the genuine advocates for your offerings. With a keen sense of customer engagement, they infuse a unique level of personalization into every interaction. Many brands overlook as much as 70% of potential contact with customers by only being available during standard business hours, which typically run from 9 AM to 5 PM. With ibbü’s experts available around the clock, you can provide your customers with an authentic and engaging online shopping experience all day, every day. The experts receive compensation based on various plans aligned with your goals, whether that be per conversation or per successful transaction following a discussion. Regardless of the chosen plan, these specialists are motivated to deliver top-notch service consistently. Ibbü effectively addresses the need for continuous, on-demand customer support. With iAdvize, initiating a project and choosing the ideal experts is merely a click away, enabling brands to maximize their customer interaction potential seamlessly.
Description
Comprehensive solutions are available for those seeking assistance with student loans, allowing users to efficiently organize their loans while accessing the latest information. Users can discover and apply various money-saving strategies tailored to their needs. This curated platform offers a range of free services alongside preferred rates from professional advisors. The program can be initiated within minutes, ensuring secure access to real-time reporting features. Additionally, there are reliable templates designed to help announce the program and highlight its benefits to employees effectively. A dedicated customer success manager will provide support to your HR team in areas such as program administration, communication strategies, and plan design. Employees will also have the ability to monitor their contributions via a user-friendly dashboard, while being able to explore detailed repayment scenarios. Support is readily available through email and phone, both during and after the enrollment process. You can customize your plan using valuable market insights, and the assigned Customer Success Manager will be there to assist every step of the way. The templates provided not only streamline the announcement process but also enhance engagement with employees. Furthermore, on-demand reporting will allow you to measure and quantify the program's impact effectively, ensuring continued growth and improvement in loan management and financial education for all participants.
API Access
Has API
API Access
Has API
Integrations
Google Analytics
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$750 year base fee
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
iAdvize
Founded
2010
Country
France
Website
www.iadvize.com/en/ibbu/
Vendor Details
Company Name
Peanut Butter
Founded
2015
Country
United States
Website
www.getpeanutbutter.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Benefits Administration
COBRA Administration
Claims Management
Deduction Management
Disability Insurance Administration
Employee Benefits Administration
FMLA Administration
FSA Administration
Flexible Spending Accounts
For Brokers
For Employers
HIPAA Compliant
Health Insurance Administration
Life Insurance Administration
Online Benefits Enrollment
Premium Billing
Provider Management
Retiree Administration
Retirement Plan Management