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Description
ITM offers comprehensive enterprise asset management services both in India and internationally, ranging from physical asset verification and software audits to sophisticated asset management software that ensures compliance and enhances cost efficiency. The Enterprise Asset Management Software is a cloud-based platform aligned with the ISO 50001 standard, tailored for IT, HR, Finance, Admin, and Security teams, enabling them to oversee their assets and engage with customers seamlessly. Our solution empowers you to monitor all your assets, from Microsoft licenses to electrical fixtures, significantly improving management efficiency in a paperless setting utilizing technologies such as Barcode, RFID, and Beacons. Each email, feedback, chat, or call received can be transformed into tickets within the ITM system, providing a unified software solution for both internal teams and external clients. This means you can manage everything on the go without the hassle of juggling multiple tools, preventing missed follow-ups and delays in responses, while ensuring that all asset-related tasks are organized and easily accessible. With ITM, you can streamline your processes and elevate your asset management experience.
Description
Streamline the management of your IT assets using our automated network inventory tool while enhancing user support with our Helpdesk software. Our Helpdesk solution enables you to efficiently oversee your customers and their service contracts, ultimately boosting their satisfaction. Equip your team with an IT helpdesk platform designed to help them easily fulfill customer support demands. This comprehensive solution allows for accurate identification, physical inventorying with Barcode and RFID labels, and effective management of your movable assets. Your customers, whether internal or external, will appreciate a responsive service that quickly addresses their inquiries. The helpdesk software offers a centralized, rapid, and efficient system that can be accessed from any device, at any time, ensuring prompt handling of customer requests and leading to improved overall service delivery. By implementing our tools, you can create a seamless support experience that not only meets but exceeds user expectations.
API Access
Has API
API Access
Has API
Integrations
XERAS
Pricing Details
$50 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IT Asset Management
Founded
2013
Country
India
Website
itassetmanagement.in
Vendor Details
Company Name
SimplyDesk
Founded
1994
Country
France
Website
www.simplydesk.com
Product Features
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
