Average Ratings 0 Ratings
Average Ratings 20 Ratings
Description
Utilize our extensive expertise and comprehensive business libraries to save time and enhance efficiency. We manage the entirety of your company's assets and business operations seamlessly. Experience automated processing of all your business functions with absolutely no coding required, allowing for effortless implementation. The ISILOG-ISIWARE Group, a key contributor in the software publishing sector for IT service management, general services, and quality assurance, boasts a dedicated team of nearly 100 professionals located in Nantes and Paris. With a robust 25 years in the industry, the Group proudly serves over 950 clients and 83,000 users across France and Europe. Holding ISO 9001 and ISO 20000-1 certifications, ISILOG-ISIWARE is committed to meeting the quality standards expected by its clients and strives for continuous improvement in customer satisfaction. Their IWS and NORMEA solutions are offered in both SaaS and License formats and come with NF Software certification, highlighting the reliability and compliance of their services, ensuring businesses can operate with confidence. This dedication to quality and customer care positions the Group as a reliable partner in navigating the complexities of modern business operations.
Description
Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size.
- Manage multiple data channels with one interface
Roles-based access to tickets
- Email integration that creates and acknowledges tickets automatically.
- Features rich reporting tool and dynamic dashboards.
- Roles based Customer Portal
- Simple to use business rules and workflows to drive automated processes.
- API's for integration with third party software.
We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
API Access
Has API
API Access
Has API
Integrations
Active Directory
Dynamics 365 Commerce
Gmail
Microsoft 365
Microsoft Intune
Microsoft Teams
Power BI Embedded
WhatsApp
Integrations
Active Directory
Dynamics 365 Commerce
Gmail
Microsoft 365
Microsoft Intune
Microsoft Teams
Power BI Embedded
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$20 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ISILOG GROUP
Founded
1992
Country
France
Website
www.isilog.com
Vendor Details
Company Name
Simplisys Ltd
Founded
2006
Country
United Kingdom
Website
www.servodesk.com
Product Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Preventive Maintenance
Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal