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Description
Enhance the efficiency of your restaurant operations with AI that tackles even the most challenging orders. IBM watsonx Orders serves as an AI-driven voice assistant that proficiently captures orders from drive-thru customers and expedites them to the payment station. It accommodates various scenarios, such as loyalty programs and mobile orders, while being fully knowledgeable about every item’s customization options. Additionally, it maintains awareness of current menu availability. Improve the ordering experience for both guests and staff with this reliable AI voice assistant. On average, watsonx Orders manages to process 87% of orders independently, including those with intricate customizations, mobile pickups, and loyalty codes, and it can seamlessly transition to a human team member when necessary. Just like an experienced employee, watsonx Orders is both approachable and efficient, minimizing conversations to maximize throughput, achieving up to 150 vehicles per hour in a dual-lane drive-thru. This innovative solution not only streamlines operations but also enhances customer satisfaction by reducing wait times and improving accuracy.
Description
Place orders through our website or by phone for both delivery and pickup options. Create customizable Bundles, Specials, and Meals tailored to your preferences. Utilize integrated upselling features to enhance your revenue potential. Our seamless integration with the Kitchen Display System ensures that the freshest meals are prepared at optimal times. You have the opportunity to incorporate our "Front End" order management system into your current setup, allowing you to take advantage of Touchpoint while maintaining your existing reporting and integrations. Assign specific roles to your staff, set their hourly wages, and enable them to clock into the tip pool with ease. Access comprehensive reports on wages and tips, allowing you to make informed decisions about staffing levels as needed. Enhance the efficiency, enjoyment, and safety of your Drive Thru service with the Touchpoint POS Drive Thru system. Implement Line Busters to accelerate service and send SMS payment links to minimize contact. With Touchpoint Point of Sale Tools, you can make detailed comparisons across various metrics. Additionally, we monitor and assess employee performance to ensure your team is meeting expectations. This holistic approach empowers you to optimize every aspect of your operations.
API Access
Has API
API Access
Has API
Integrations
IBM watsonx Code Assistant
IBM watsonx.ai
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$399 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/watsonx-orders
Vendor Details
Company Name
TouchpointPlus.com
Founded
2013
Country
United States
Website
www.touchpointplus.com
Product Features
Product Features
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
