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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

IBM® Z® Operations Analytics is a powerful tool designed to facilitate the searching, visualization, and analysis of extensive structured and unstructured operational data within IBM Z environments, encompassing log files, event records, service requests, and performance metrics. By utilizing your analytics platform alongside machine learning, you can enhance enterprise visibility, pinpoint workload issues, uncover hidden challenges, and expedite root cause analysis. Machine learning aids in establishing a baseline of typical system behavior, enabling the detection of operational anomalies efficiently. Additionally, you can identify nascent issues across various services, allowing for proactive alerts and cognitive adjustments to evolving conditions. This tool offers expert recommendations for corrective measures, enhancing overall service assurance. Furthermore, it helps in spotting atypical workload patterns and reveals common problems that may be obscured in operational datasets. Ultimately, it significantly diminishes the time needed for root cause analysis, thereby capitalizing on the extensive domain knowledge of IBM Z and applying its insights effectively within your analytics framework. By harnessing these capabilities, organizations can achieve a more resilient and responsive operational environment.

Description

ScalePad Cognition360 revolutionizes the ticket data from ConnectWise PSA into insightful and predictive business intelligence tailored for managed service providers. It features an extensive array of over 130 interactive reports and benchmarks that reveal underlying insights related to profitability, technician productivity, ticket trends, project outcomes, agreement renewals, and various other aspects. By utilizing a specialized data warehouse for reporting, Cognition360 effectively reduces the load on production systems, facilitating both historical trend examination and "what-if" scenarios. The incorporation of advanced machine learning and AI technology enhances predictive analytics, empowering MSP executives and virtual CIOs to pinpoint capacity issues, uncover hidden cost factors, assess client profitability, and identify operational hurdles, which can lead to a boost in profitability of 10–15%. Furthermore, for users of ConnectWise Manage, the integration process is straightforward, necessitating minimal setup and capitalizing on existing Power BI licenses for easy report visualization and interpretation. This innovative approach not only streamlines reporting but also provides actionable insights that can drive strategic business decisions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ConnectWise PSA No 
IBM Z Yes 
Microsoft Power BI No 
ScalePad No 

Integrations

ConnectWise PSA Yes 
IBM Z No 
Microsoft Power BI Yes 
ScalePad Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$449 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/z-operations-analytics

Vendor Details

Company Name

ScalePad

Founded

2015

Country

Canada

Website

www.scalepad.com/cognition360/

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Alternatives

Alternatives

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