Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Experience user-friendly self-service options, automated service management, and seamlessly integrated service desk features that adhere to industry best practices. The complexity of managing multi-vendor and multicloud environments continues to rise. IBM Control Desk delivers the essential IT service management (ITSM) needed to streamline the support for both users and infrastructure. By utilizing self-service and automated management, it effectively lowers costs while enhancing user satisfaction through its integrated service desk capabilities based on best practices. Users can make selections from the Service Catalog and Enterprise App Store, allowing them to deploy approved software and access services directly to their devices without needing assistance from IT personnel. Additionally, IT professionals can take advantage of process automation grounded in best practices, collaborative knowledge and problem management, and maintain visibility over assets, configurations, and changes. This enables the management of IT services and operations in alignment with overarching business goals and commitments, ultimately fostering a more efficient and responsive IT environment.
Description
OXARI is an ITSM-class ServiceDesk system for professionals that is ITIL-compliant. It is also enriched with the toolset IT teams need.
IMPLEMENTATION BENEFITS
OXARI is a universal platform that allows the implementation of a professional ITSM Class system in accordance to the ITIL standard. The system provides tools for IT teams and features to manage complex business processes.
- Modular design and modern user interface allow you to model any Asset Management or CMDB, ServiceDesk work logic, Workflow, Workflow, or MDM work logic.
Access the system from any web browser. You can also design all user interface components yourself.
MULTIPLE CONFIGURATIONS
The main component of the system that allows for configuration flexibility is rule-based management. OXARI allows you create any number patterns that are composed of specific actions and rules.
API Access
Has API
API Access
Has API
Integrations
IBM Cloud Pak for Applications
IBM Cloud Pak for Data
IBM Cloud Pak for Integration
IBM Cloud Pak for Network Automation
Jira
Redmine
Integrations
IBM Cloud Pak for Applications
IBM Cloud Pak for Data
IBM Cloud Pak for Integration
IBM Cloud Pak for Network Automation
Jira
Redmine
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$7/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/it-service-management
Vendor Details
Company Name
Infonet Projekt SA
Founded
1995
Country
Poland
Website
www.oxari.com
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Mobile Device Management (MDM)
Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal