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Description
Hyperengage is an innovative AI-enhanced go-to-market copilot designed specifically for Customer Success and Account Management teams, aiming to optimize customer retention, drive expansion, and accelerate revenue growth. By integrating automation, predictive insights, and a cohesive view of customer data, it revolutionizes the operational dynamics of post-sales teams through a singular platform.
Essentially, Hyperengage removes tedious manual tasks by automatically documenting customer interactions, tracking activities, and prioritizing daily responsibilities, which allows teams to dedicate more time to fostering impactful relationships. Its Automated Customer Engagement system consistently monitors for signals of potential churn, such as decreasing product usage, unmet milestones, or lingering issues, and proactively initiates personalized outreach to re-engage and retain clients.
Additionally, the AI-Driven Task & Workflow Automation component acts as a virtual assistant for Customer Success Managers and Account Managers, streamlining their workflows and enhancing productivity in their roles. This holistic approach not only improves efficiency but also positions teams to better understand and respond to customer needs.
Description
RetentionEngine enables you to create a cancellation process that gathers valuable insights regarding the reasons behind customer cancellations, aims to retain those customers, and highlights trends throughout their engagement with your product. Dissatisfied customers offer the most critical insights for improvement—what failed them, who experienced the problem, and what might persuade them to reconsider? These are essential questions that RetentionEngine assists in addressing and refining. Notably, 80% of customers indicate that a business could have taken actions to prevent their cancellation. Your existing customers serve as powerful marketers, and negative cancellation experiences can spread quickly among potential clients. With churn rates increasing, RetentionEngine helps you save valuable time and protect your revenue. We have put in the effort so you can focus on what matters! You can easily get started with a straightforward integration into your subscription service. RetentionEngine stands out as the only no-code, AI-driven offboarding solution specifically crafted to help you retain customers, conserve time, and boost your revenue while enhancing overall customer satisfaction. Additionally, by utilizing our platform, you’ll gain a deeper understanding of customer behavior that can inform future strategies.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Bold Subscriptions
Chargebee
Cratejoy
Recharge
Recurly
Shopify
Stay AI
Stripe
WooCommerce
Integrations
Bold Subscriptions
Chargebee
Cratejoy
Recharge
Recurly
Shopify
Stay AI
Stripe
WooCommerce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$59 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hyperengage
Founded
2023
Country
United States
Website
hyperengage.io
Vendor Details
Company Name
RetentionEngine
Founded
2020
Website
www.retentionengine.com
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis