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Average Ratings 0 Ratings

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ease
features
design
support

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Description

HyperOrbit is a pioneering company in customer intelligence that develops autonomous AI agents designed to empower product, customer success, and product marketing teams to respond to customer and competitive insights instantly. The platform features two distinct agents: the Voice of Customer Agent, which consolidates feedback from various sources such as support tickets, reviews, surveys, sales calls, and product usage to prioritize development based on potential revenue impact, and the Competitive Intelligence Agent, which keeps track of competitor pricing, positioning, and market strategies, linking this data to potential risks related to deals and customer churn. Unlike traditional systems that require human interaction with dashboards, these agents are engineered to take initiative — proactively alerting teams, crafting requirements, and autonomously revising playbooks as needed. A key aspect of HyperOrbit's innovation lies in the synergy between these two agents: customer insights and competitive data enhance each other in a self-reinforcing ecosystem, revealing insights that are often overlooked by tools that serve only a single purpose. This interconnected approach not only streamlines operations but also equips teams with actionable intelligence that can drive strategic decisions more effectively.

Description

Unwrap is an innovative customer intelligence platform enhanced by AI that converts unstructured feedback from customers into meaningful insights. It collects data from multiple channels, utilizing its unique AI capabilities to analyze, categorize, and synthesize feedback, thereby providing essential insights on a regular basis. The platform includes an intuitive dashboard that automatically identifies significant insights and emerging trends, a feedback assistant enabling users to interact with AI for deeper analysis of their data, and real-time notifications for unexpected anomalies and threshold breaches. Additionally, it offers a feedback responder feature that communicates updates to customers regarding implemented solutions directly within the platform. Users can also take advantage of extensive reporting tools to translate insights into actionable strategies and expedite enhancements. Furthermore, Unwrap provides an API that facilitates seamless integration of diverse feedback sources, whether public, private, or custom-built, enhancing the overall user experience. This comprehensive approach ensures organizations can effectively leverage customer feedback to drive continuous improvement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

App Store
Intercom
Zendesk
Alexa
Android
Fireflies.ai
Freshdesk
Genesys Cloud CX
GitHub
Gong
Google Calendar
HubSpot CRM
Jira
Linear
Okta
Otter.ai
Reddit
Salesforce
Snowflake
Zapier

Integrations

App Store
Intercom
Zendesk
Alexa
Android
Fireflies.ai
Freshdesk
Genesys Cloud CX
GitHub
Gong
Google Calendar
HubSpot CRM
Jira
Linear
Okta
Otter.ai
Reddit
Salesforce
Snowflake
Zapier

Pricing Details

$0
Free Trial
Free Version

Pricing Details

$12,000 per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HyperOrbit Labs

Founded

2026

Country

Singapore

Website

www.hyperorbit.ai

Vendor Details

Company Name

Unwrap.ai

Founded

2022

Country

United States

Website

www.unwrap.ai/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

Alternatives

HyperOrbit Reviews

HyperOrbit

HyperOrbit Labs