Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Dialpad Support stands as an advanced AI-driven contact center solution that equips agents with immediate resources to surpass customer expectations. By utilizing self-service virtual agents and AI chatbots, it addresses routine inquiries efficiently, which not only shortens resolution times but also allows human agents to dedicate their efforts to more intricate problems. The platform includes live coaching through AI-enhanced scorecards and actionable insights, facilitating managers in assessing agent performance, providing real-time assistance during calls, and fine-tuning workflows. With integrated Contact Center AI, it evaluates voice and chat sentiment to identify areas of friction, while user-friendly dashboards and immediate analytics monitor essential metrics like average handling time, customer satisfaction scores, and accuracy in forecasting. Furthermore, seamless integrations with platforms such as Salesforce, Zendesk, Microsoft Teams, Google Workspace, and HubSpot consolidate customer interaction history and data. Its dual-cloud infrastructure guarantees enterprise-level resilience, boasting a 100% uptime service level agreement alongside robust disaster recovery solutions, ensuring uninterrupted service for users at all times. Ultimately, Dialpad Support not only enhances operational efficiency but also fosters stronger relationships between agents and customers.
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Jade OMNI AI
Jade OMNI AI is tailored for businesses aiming to implement AI while maintaining control, transparency, and accountability. Instead of merely providing standard AI tools, this platform features specialized AI agents designed to fit seamlessly within actual business processes and adhere to enterprise guidelines.
The emphasis of the platform is on leveraging AI to generate real value—monitoring systems, interpreting operational signals, assisting teams in making informed decisions, and automating routine tasks. Each agent functions within clearly defined limits, under human supervision, and delivers explainable results, ensuring that AI augments human efforts rather than replaces them.
Additionally, Jade OMNI AI can be integrated with pre-existing enterprise systems, data infrastructures, and workflows, enabling organizations to deploy AI without disrupting their fundamental operations. Its design prioritizes governance, security, and scalability, making it ideal for complex and regulated environments while promoting a collaborative approach to AI implementation. Thus, businesses can confidently harness the power of AI while ensuring a responsible and effective integration into their operations.
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Dhisana AI
Dhisana AI provides innovative automation solutions throughout the entire revenue funnel, revolutionizing workflows for revenue teams into self-sustaining, continuously operational systems through its unique Cognitive Architecture, which integrates large language models with planning and reasoning capabilities, while incorporating human-in-the-loop safeguards. Central to its functionality are Agentic Flows that streamline essential processes like account discovery by aggregating information from various data sources to create optimal customer profiles; lead prioritization through real-time assessments of fit, intent, and engagement; adaptive outreach that generates tailored messages and schedules them based on current signals; meeting intelligence that assembles detailed briefs with insights from stakeholders; and conversation intelligence that records calls, emphasizing pain points, competitor references, and sentiment analysis. Additionally, Dhisana enhances user experience with intent intelligence that notifies teams about buyer signals, accelerates deals by suggesting next-best actions, and provides thorough research insights, ensuring that revenue teams have all the tools they need to succeed. With such comprehensive features, Dhisana AI empowers teams to operate more efficiently and strategically in a competitive landscape.
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