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Description

The Hy3 preview represents Tencent Hy's most advanced model in the Hy series to date, featuring a substantial 295 billion parameters in a Mixture-of-Experts structure, with 21 billion parameters activated and an impressive 3.8 billion parameters dedicated to the MTP layer, all while accommodating a context window of up to 256,000 tokens. This groundbreaking model is the first to harness Tencent Hy's newly revamped infrastructure, aimed at enhancing practical applications in areas such as complex reasoning, following instructions, learning from context, coding tasks, and overall inference capabilities. By seamlessly integrating both rapid and thorough cognitive processing, it provides straightforward answers for simpler inquiries while facilitating in-depth analysis for intricate math, programming, and reasoning challenges. The model is crafted to exhibit comprehensive skills in understanding long contexts, adhering to instructions, employing tools, and executing agent workflows, with assessments conducted not only against conventional benchmarks but also within real-world business and development contexts. Furthermore, its design ensures adaptability to a wide range of scenarios, thereby broadening its usability in diverse applications.

Description

Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

NVIDIA Nemotron
Salesforce
Salesforce Agentforce
Tencent Hy

Integrations

NVIDIA Nemotron
Salesforce
Salesforce Agentforce
Tencent Hy

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Tencent

Founded

1998

Country

China

Website

hy.tencent.com/research/hy3-preview

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/koa/

Product Features

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