Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Huawei CloudFabric solution is designed to create a highly simplified, intelligent, and expansive cloud data center network that carriers can utilize across various environments, including private and public clouds, telecom clouds, and hosting, thereby facilitating the digital transformation of enterprise clients. Central to this solution is an open architecture for cloud services, featuring top-of-the-line CloudEngine series data center switches alongside the Agile Controller. This series consists of the premier CloudEngine 12800 series, renowned as the highest-performing core switches globally, in addition to the robust CloudEngine 8800, 7800, 6800, and 5800 fixed switches, as well as the CloudEngine 1800V virtual switches. Beyond just the data center switches and agile controller, the CloudFabric solution also incorporates transport, routing, security, and network management tools while utilizing SDN technology to construct next-generation cloud data center networks. This holistic approach not only enhances operational efficiency but also positions carriers to better serve their enterprise customers in an increasingly digital world.
Description
The Cognitive Engagement Center (CEC) offers a comprehensive cloud service that combines voice, text, and video into a single customer service platform, enhancing the experience beyond traditional call centers. This innovative solution incorporates advanced technologies like voice and semantic recognition, natural language processing, 5G video capabilities, and IoT integration. By utilizing CEC, businesses can leverage Huawei's extensive experience across multiple sectors such as telecommunications, government, finance, insurance, the Internet, healthcare, education, and transportation, allowing them to establish a fully integrated intelligent customer service framework that enhances both quality and efficiency. The platform is designed to be carrier-class, ensuring reliability and accommodating large volumes of interactions simultaneously without any issues. With CEC, organizations can seamlessly implement the service right away, eliminating the need for complicated setups or the deployment of various applications. Additionally, the user-friendly interface ensures that customer service representatives can quickly adapt to the system, ultimately leading to improved customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Huawei Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$80 per agent per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Huawei
Founded
1987
Country
China
Website
carrier.huawei.com/en/solutions/all-cloud-network-towards-5g/CloudFabric
Vendor Details
Company Name
Huawei Cloud
Founded
1987
Country
China
Website
www.huaweicloud.com/intl/en-us/product/cec.html
Product Features
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No