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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Huawei CloudFabric solution is designed to create a highly simplified, intelligent, and expansive cloud data center network that carriers can utilize across various environments, including private and public clouds, telecom clouds, and hosting, thereby facilitating the digital transformation of enterprise clients. Central to this solution is an open architecture for cloud services, featuring top-of-the-line CloudEngine series data center switches alongside the Agile Controller. This series consists of the premier CloudEngine 12800 series, renowned as the highest-performing core switches globally, in addition to the robust CloudEngine 8800, 7800, 6800, and 5800 fixed switches, as well as the CloudEngine 1800V virtual switches. Beyond just the data center switches and agile controller, the CloudFabric solution also incorporates transport, routing, security, and network management tools while utilizing SDN technology to construct next-generation cloud data center networks. This holistic approach not only enhances operational efficiency but also positions carriers to better serve their enterprise customers in an increasingly digital world.

Description

The Cognitive Engagement Center (CEC) offers a comprehensive cloud service that combines voice, text, and video into a single customer service platform, enhancing the experience beyond traditional call centers. This innovative solution incorporates advanced technologies like voice and semantic recognition, natural language processing, 5G video capabilities, and IoT integration. By utilizing CEC, businesses can leverage Huawei's extensive experience across multiple sectors such as telecommunications, government, finance, insurance, the Internet, healthcare, education, and transportation, allowing them to establish a fully integrated intelligent customer service framework that enhances both quality and efficiency. The platform is designed to be carrier-class, ensuring reliability and accommodating large volumes of interactions simultaneously without any issues. With CEC, organizations can seamlessly implement the service right away, eliminating the need for complicated setups or the deployment of various applications. Additionally, the user-friendly interface ensures that customer service representatives can quickly adapt to the system, ultimately leading to improved customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Huawei Cloud

Integrations

Huawei Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$80 per agent per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Huawei

Founded

1987

Country

China

Website

carrier.huawei.com/en/solutions/all-cloud-network-towards-5g/CloudFabric

Vendor Details

Company Name

Huawei Cloud

Founded

1987

Country

China

Website

www.huaweicloud.com/intl/en-us/product/cec.html

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

Alternatives

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