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Description
House-on-the-Hill Software is designed to assist you and your key stakeholders effectively. We offer a range of four versatile solutions: IT Service Management, FOI & Case Management, Facilities Management, and Customer Service. Our software is adaptable, cost-effective, and developed with your needs in mind. The ready-to-use House-on-the-Hill Software is available for deployment either in the Cloud or on-site, allowing you to choose the option that best suits your organization's requirements. Enhance your ITIL-driven service desk with an extensive suite of tools, streamlined workflows, and a self-service portal for users. Our paperless solution facilitates the management of new requests submitted by the public through the portal or via email, enabling these cases to be classified into various types and workflows. This functionality empowers your sales team to deliver exceptional customer support. By leveraging data-driven insights from reports and key performance indicators, you can continuously refine and enhance your service offerings. A focus on innovation ensures that your organization remains adaptable and responsive to changing demands.
Description
StaffMap 4 boasts a range of new features and improvements, including the ability to import Desks and Assets, a REST API, integration with Azure AD, support for SQL Server databases, Annotations, part-time desk assignments, and the display of Assets and Desks on Maps, along with enhanced themes. You can effectively track all employees, desks, and assets via your company’s floorplans, and quickly find any employee by inputting their name, extension, title, and more. The application is designed to run seamlessly in a standard browser on any device, including mobile phones and tablets, enabling you to manage your floorplans from virtually anywhere at any time. For organizations with their own onsite servers or specific policies that necessitate software operating within their firewall, the self-hosted option may be the most suitable choice. This version allows for direct integration with your Active Directory server, a feature not available in the cloud version. If your intention is to import or synchronize data with Active Directory, opting for the self-hosted solution could prove to be the best decision for your needs. Ultimately, choosing the right deployment option will depend on your organization's specific requirements and infrastructure preferences.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
£40 per agent per month
Free Trial
Free Version
Pricing Details
$89 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
House-on-the-Hill Software
Founded
1993
Country
United Kingdom
Website
www.houseonthehill.com
Vendor Details
Company Name
Staffmap Software
Founded
2003
Country
Canada
Website
staffmap.com
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
