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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Hostcomm is an innovative customer service platform that unifies AI-powered agents and human teams for seamless, multi-modal support across voice, video, and chat channels. Designed to automate routine tasks, the platform slashes interaction costs by up to 80% while enhancing customer experience with personalized, context-aware AI conversations. Its remote visual assistance tool allows experts to guide customers in real time via smartphone cameras, eliminating the need for costly site visits and reducing resolution times. Hostcomm uses WebRTC technology to provide encrypted, app-free communication accessible on any device or browser. The system integrates easily into existing infrastructures with low-code APIs, enabling rapid deployment and scalability. By leveraging AI that recalls customer history and preferences, Hostcomm delivers consistent, hyper-personalized service across all touchpoints. Clients benefit from improved first-time fix rates, faster problem solving, and significant cost savings. The platform is trusted by a wide range of industries, from utilities to housing and energy management.

Description

AI Agents is a software-as-a-service (SaaS) solution powered by large language models (LLMs) designed to streamline workflows for small and medium-sized enterprises (SMEs) while prioritizing data sovereignty. Key features include: 1. Data-Sovereign Agents: These are specifically fine-tuned using retrieval-augmented generation (RAG) techniques on open-source LLMs to enhance optimization for particular business processes. 2. No AI Hallucinations: This feature ensures reliability with citations from sources, pages, and sections for database-enforced tokens. 3. Multimodal Support: The platform accommodates various file types, including PDF, Excel, Word, TXT, and image formats like PNG and JPEG. 4. Integration with CRM/ERP Systems: It includes comprehensive API documentation and is compliant with MCP, providing R&D integration and support. 5. Regularly Updatable LLMs: The system continuously implements new versions, such as Qwen 70B and Gemma 27B, to ensure the latest advancements. Currently, our suite of AI Agents encompasses: - Knowledge Assistant: A tool for managing client relationships and searching through HR and company regulations. - Contract Finalizer: A feature that assists in finalizing legal documents exchanged with clients and partners. - Report Generator: This tool instantly creates monthly or annual reports related to sales, marketing, and budgeting. - Market Researcher: It specializes in investigating and analyzing competitors, product offerings, and pricing strategies within the enterprise landscape. - Meeting Notetaker: This application utilizes LLM AI to generate notes from audio recordings of meetings, ensuring that essential details are captured accurately. With these capabilities, AI Agents aims to enhance productivity and decisi

API Access

Has API

API Access

Has API

Screenshots View All

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Integrations

Oracle Fusion Cloud ERP
Salesforce

Integrations

Oracle Fusion Cloud ERP
Salesforce

Pricing Details

£45/month
Free Trial
Free Version

Pricing Details

$300/year/agent
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hostcomm

Founded

2004

Country

United Kingdom & USA

Website

www.hostcomm.co.uk

Vendor Details

Company Name

Sightify

Founded

2014

Country

Taiwan

Website

sightify.ai/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Product Features

Alternatives

Alternatives