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Description
Hostcomm is an innovative customer service platform that unifies AI-powered agents and human teams for seamless, multi-modal support across voice, video, and chat channels. Designed to automate routine tasks, the platform slashes interaction costs by up to 80% while enhancing customer experience with personalized, context-aware AI conversations. Its remote visual assistance tool allows experts to guide customers in real time via smartphone cameras, eliminating the need for costly site visits and reducing resolution times. Hostcomm uses WebRTC technology to provide encrypted, app-free communication accessible on any device or browser. The system integrates easily into existing infrastructures with low-code APIs, enabling rapid deployment and scalability. By leveraging AI that recalls customer history and preferences, Hostcomm delivers consistent, hyper-personalized service across all touchpoints. Clients benefit from improved first-time fix rates, faster problem solving, and significant cost savings. The platform is trusted by a wide range of industries, from utilities to housing and energy management.
Description
AI Agents is a software-as-a-service (SaaS) solution powered by large language models (LLMs) designed to streamline workflows for small and medium-sized enterprises (SMEs) while prioritizing data sovereignty.
Key features include:
1. Data-Sovereign Agents: These are specifically fine-tuned using retrieval-augmented generation (RAG) techniques on open-source LLMs to enhance optimization for particular business processes.
2. No AI Hallucinations: This feature ensures reliability with citations from sources, pages, and sections for database-enforced tokens.
3. Multimodal Support: The platform accommodates various file types, including PDF, Excel, Word, TXT, and image formats like PNG and JPEG.
4. Integration with CRM/ERP Systems: It includes comprehensive API documentation and is compliant with MCP, providing R&D integration and support.
5. Regularly Updatable LLMs: The system continuously implements new versions, such as Qwen 70B and Gemma 27B, to ensure the latest advancements.
Currently, our suite of AI Agents encompasses:
- Knowledge Assistant: A tool for managing client relationships and searching through HR and company regulations.
- Contract Finalizer: A feature that assists in finalizing legal documents exchanged with clients and partners.
- Report Generator: This tool instantly creates monthly or annual reports related to sales, marketing, and budgeting.
- Market Researcher: It specializes in investigating and analyzing competitors, product offerings, and pricing strategies within the enterprise landscape.
- Meeting Notetaker: This application utilizes LLM AI to generate notes from audio recordings of meetings, ensuring that essential details are captured accurately.
With these capabilities, AI Agents aims to enhance productivity and decisi
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Oracle Fusion Cloud ERP
Salesforce
Pricing Details
£45/month
Free Trial
Free Version
Pricing Details
$300/year/agent
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hostcomm
Founded
2004
Country
United Kingdom & USA
Website
www.hostcomm.co.uk
Vendor Details
Company Name
Sightify
Founded
2014
Country
Taiwan
Website
sightify.ai/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
SIP Trunk
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration