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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Boosting productivity is essential, and it's crucial to link employees, customers, integration, and Hoozin workflows effectively. Which area do you prefer to tackle first? Create remarkable sharing experiences and begin fostering a culture that encourages employee retention. Collaborate with your customers to enable self-service options, enhance revenue, and strengthen relationships. Establish clear approval processes and organize your structure to minimize human error. Embrace a start-up mentality by being agile and equipping your workforce with straightforward, actionable tools. The persistent silos that frustrate employees need to be dismantled. Ensure your brand has one definitive point of truth, as your customers also operate within silos. The overwhelming communication channels, from emails to various tools, can stifle collaboration. It's time to establish a clear point of truth for both employees and customers alike. Transition from stressful emails and welcome a new era of collaboration, utilizing it to manage projects, billing, support, and innovation. Additionally, refine your relationship with your customers while enhancing communication to create a more cohesive experience.

Description

The Verint Engagement Data Hub enables your contact center, branches, and online platforms to evolve into a highly efficient, data-oriented organization. Behavioral data accumulated during customer interactions is categorized as engagement data, encompassing everything from transcripts and recordings of conversations to surveys and customer feedback on their experiences. Additionally, it includes operational metrics related to each interaction, such as handle time, hold time, and quality scores. Engagement data can vary widely, covering metrics like average handle times as well as insights into customer sentiment and employee feedback. This wealth of information is vital for your organization, yet it frequently resides in isolated silos. To unlock the potential of this data for immediate, informed decision-making, it is crucial to establish connections between these disparate sources. By integrating these data streams, you can gain a comprehensive view of customer interactions and enhance overall operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hoozin

Founded

2010

Country

United States

Website

www.hoozin.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/engagement-data/

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Product Features

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