Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
HomeNetGuard actively monitors all devices linked to your network, checking for weak passwords and alerting you to any login attempts that utilize common or easily guessed credentials on accessible ports. In addition to this, it notifies you immediately when an unfamiliar device connects to your home network. The application makes it simple to modify your home network settings, accommodating various connections like VPNs or Ethernet. HomeNetGuard efficiently remembers all devices that have previously accessed your network, ensuring you are informed about any new connections, thus keeping you updated on who is accessing your online environment. The security scan feature runs automatically every 24 hours, but can also be initiated manually via the ‘Scan Now’ button found on the Home screen or within the Device details screen. During each scan, HomeNetGuard detects potentially at-risk devices with open ports or weak passwords, alerts the user to these vulnerabilities, and offers practical advice for addressing any security concerns that arise. With these comprehensive features, HomeNetGuard ensures that your home network remains secure and protected from unauthorized access.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
No
API Access
Has API
No
Integrations
Informativ
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$55 - $75 /month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Slimware Utilities
Founded
2010
Country
United States
Website
slimware.com/homenetguard
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes