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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

HomeNetGuard actively monitors all devices linked to your network, checking for weak passwords and alerting you to any login attempts that utilize common or easily guessed credentials on accessible ports. In addition to this, it notifies you immediately when an unfamiliar device connects to your home network. The application makes it simple to modify your home network settings, accommodating various connections like VPNs or Ethernet. HomeNetGuard efficiently remembers all devices that have previously accessed your network, ensuring you are informed about any new connections, thus keeping you updated on who is accessing your online environment. The security scan feature runs automatically every 24 hours, but can also be initiated manually via the ‘Scan Now’ button found on the Home screen or within the Device details screen. During each scan, HomeNetGuard detects potentially at-risk devices with open ports or weak passwords, alerts the user to these vulnerabilities, and offers practical advice for addressing any security concerns that arise. With these comprehensive features, HomeNetGuard ensures that your home network remains secure and protected from unauthorized access.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Informativ Yes 

Integrations

Informativ No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$55 - $75 /month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Slimware Utilities

Founded

2010

Country

United States

Website

slimware.com/homenetguard

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Product Features

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

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