Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Combine social media platforms like Facebook, LinkedIn, Twitter, Instagram, YouTube, and RSS feeds to enhance your branding efforts and generate leads effectively. Benefit from unlimited streams categorized for easier management, along with features for scheduling posts, scraping pages, extracting images, accessing free images, implementing approval rules, and leveraging powerful analytics. Hipsocial seamlessly integrates with widely-used CRM, helpdesk, and project management tools, allowing you to schedule content across all platforms at once to maintain a cohesive brand voice and ensure consistency. By understanding customer needs and adapting your social strategy through advanced monitoring capabilities, you can engage more effectively with your audience on social media, accelerating conversion rates and elevating your social engagement. Gain valuable insights through comprehensive reports that empower you to make informed, data-driven decisions that optimize your social media strategy for greater advantages. Additionally, the User Approval Workflows feature facilitates the submission, review, and approval or rejection process for social media posts, streamlining content management further. This holistic approach to social media management not only saves time but also enhances collaboration within your team.
Description
In recent years, social networking has emerged as a dominant force on the Internet. With the widespread use of smartphones, consumers are now able to effortlessly share their opinions on products and businesses through platforms like Twitter, Facebook, blogs, and online forums. This dynamic exchange of information presents both challenges and opportunities for companies seeking to manage their brand image. If negative perceptions go unaddressed, they can escalate into significant public relations crises. Conversely, responding promptly and appropriately to such criticisms demonstrates a commitment to customer care. eGain Social™ stands out as a unique solution for managing social media, offering features that encompass social customer service, knowledge management, unified social publishing, and reputation oversight. By utilizing eGain Social Adapters, businesses can effectively monitor various social networks, including Facebook, Twitter, blogs, and forums, for specific keywords to stay informed about their online presence. Ultimately, leveraging these tools can significantly enhance a company’s ability to engage with its audience and protect its reputation in the digital landscape.
API Access
Has API
Yes
API Access
Has API
No
Integrations
BPMapp by 500apps
Yes
Botup by 500apps
Yes
Clockly by 500apps
Yes
CompanyHub CRM
Yes
Facebook
Yes
Finder.io by 500apps
Yes
Google
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Mailsend
Yes
Integrations
BPMapp by 500apps
No
Botup by 500apps
No
Clockly by 500apps
No
CompanyHub CRM
No
Facebook
No
Finder.io by 500apps
No
Google
No
HubSpot CRM
No
HubSpot Customer Platform
No
Mailsend
No
Pricing Details
$14.99 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Hipsocial
Founded
2018
Country
United States
Website
hipsocial.com
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/social/
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No
Social Media Marketing
Analytics
No
Automated Publishing
No
Contact Management
No
Content Management
No
Conversion Tracking
No
Customer Targeting
No
Keyword Filtering
No
Multi-Account Management
No
Post Scheduling
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No