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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Combine social media platforms like Facebook, LinkedIn, Twitter, Instagram, YouTube, and RSS feeds to enhance your branding efforts and generate leads effectively. Benefit from unlimited streams categorized for easier management, along with features for scheduling posts, scraping pages, extracting images, accessing free images, implementing approval rules, and leveraging powerful analytics. Hipsocial seamlessly integrates with widely-used CRM, helpdesk, and project management tools, allowing you to schedule content across all platforms at once to maintain a cohesive brand voice and ensure consistency. By understanding customer needs and adapting your social strategy through advanced monitoring capabilities, you can engage more effectively with your audience on social media, accelerating conversion rates and elevating your social engagement. Gain valuable insights through comprehensive reports that empower you to make informed, data-driven decisions that optimize your social media strategy for greater advantages. Additionally, the User Approval Workflows feature facilitates the submission, review, and approval or rejection process for social media posts, streamlining content management further. This holistic approach to social media management not only saves time but also enhances collaboration within your team.

Description

In recent years, social networking has emerged as a dominant force on the Internet. With the widespread use of smartphones, consumers are now able to effortlessly share their opinions on products and businesses through platforms like Twitter, Facebook, blogs, and online forums. This dynamic exchange of information presents both challenges and opportunities for companies seeking to manage their brand image. If negative perceptions go unaddressed, they can escalate into significant public relations crises. Conversely, responding promptly and appropriately to such criticisms demonstrates a commitment to customer care. eGain Social™ stands out as a unique solution for managing social media, offering features that encompass social customer service, knowledge management, unified social publishing, and reputation oversight. By utilizing eGain Social Adapters, businesses can effectively monitor various social networks, including Facebook, Twitter, blogs, and forums, for specific keywords to stay informed about their online presence. Ultimately, leveraging these tools can significantly enhance a company’s ability to engage with its audience and protect its reputation in the digital landscape.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BPMapp by 500apps Yes 
Botup by 500apps Yes 
Clockly by 500apps Yes 
CompanyHub CRM Yes 
Facebook Yes 
Finder.io by 500apps Yes 
Google Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Mailsend Yes 
NinjaSEO by 500apps Yes 
OpenedOrNot by 500apps Yes 
Pinterest Yes 
Pipedrive Yes 
Projectsly by 500apps Yes 
Sign.cc by 500apps Yes 
WordPress Yes 
X (Twitter) Yes 
YouTube Yes 

Integrations

BPMapp by 500apps No 
Botup by 500apps No 
Clockly by 500apps No 
CompanyHub CRM No 
Facebook No 
Finder.io by 500apps No 
Google No 
HubSpot CRM No 
HubSpot Customer Platform No 
Mailsend No 
NinjaSEO by 500apps No 
OpenedOrNot by 500apps No 
Pinterest No 
Pipedrive No 
Projectsly by 500apps No 
Sign.cc by 500apps No 
WordPress No 
X (Twitter) No 
YouTube No 

Pricing Details

$14.99 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Hipsocial

Founded

2018

Country

United States

Website

hipsocial.com

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/social/

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

Social Media Marketing

Analytics No 
Automated Publishing No 
Contact Management No 
Content Management No 
Conversion Tracking No 
Customer Targeting No 
Keyword Filtering No 
Multi-Account Management No 
Post Scheduling No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

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