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Description
The lack of adequate cybersecurity measures and unprotected data exposes numerous companies to the risk of data loss. HeraSoft offers a solution to this challenge with its ransomware-resistant, decentralized cloud software. Utilizing blockchain technology, HeraSoft's system removes the single points of failure that compromise traditional, centralized cloud systems, making them susceptible to data breaches, cyberattacks, and various forms of cybercrime. Our software can function independently or enhance existing data and application security frameworks. It encompasses features such as data encryption, key authorization, management of digital identities and access controls, and the safeguarding of applications and workloads. By securely storing data and digital assets in a distributed manner, HeraSoft's innovative software is designed to be inherently resistant to fraud and ransomware. Each transaction or data transfer is immutably recorded, ensuring integrity and transparency. Furthermore, HeraSoft's blockchain technology guarantees a unified and accurate version of the truth for all its users, fostering trust and reliability in digital communications.
Description
The VortalSoft Virtual Contact Center (VSVCC) offers a comprehensive hosted solution designed to enhance call handling, routing, blending, and overall management for various customer interaction needs. As a provider of on-demand contact center services, VortalSoft is recognized for its ability to streamline agent resource usage while boosting the performance of sales, marketing, and customer service teams. This innovative service presents businesses of all sizes, including outsourcers, with a practical alternative to the challenges and expenses associated with traditional on-premise contact center setups. Through a subscription model based on a "per user, per month" framework, VortalSoft delivers a complete range of inbound and outbound services via data networks. Companies eager to capitalize on exceptional customer engagement and enhance their profitability will find that VortalSoft's adaptable outsourcing solutions give them a significant edge in the market. Ultimately, VortalSoft empowers organizations to achieve their customer interaction goals more efficiently and effectively.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HeraSoft
Founded
2019
Country
United States
Website
herasoft.com
Vendor Details
Company Name
Vortalsoft
Founded
2000
Country
United States
Website
www.vortalsoft.com/contact-center-solutions/
Product Features
Cybersecurity
AI / Machine Learning
Behavioral Analytics
Endpoint Management
IOC Verification
Incident Management
Tokenization
Vulnerability Scanning
Whitelisting / Blacklisting
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
