Average Ratings 48 Ratings
Average Ratings 0 Ratings
Description
HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits.
Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support.
Top HelpWire features:
- Quick session initiation via URL
- On-demand and unattended remote access
- Support for Windows, macOS, and Linux
- Strong security with TLS/SSL and AES-256 encryption
- Team member invitations
- Multi-monitor viewing
- Rapid file transfer
- Multi-user chat
- Client directory
Description
The WinSen Remote Site Control Module (RSCM) software is specifically crafted to oversee remote, unattended installations. It facilitates control over one or more SSC standalone keypads primarily through modem connections. Each SSC standalone keypad operates independently, housing all user codes, time zone settings, and lockout statuses within its own local database. The WinSen RSCM is essential for refreshing the database of the remote keypads. This software is compatible with various Windows operating systems, including Windows 95, Windows 98, Windows NT, Windows 2000, and Windows XP. To initiate an update for the remote system, which maintains a self-contained user database, users can select the "Start Automatic Communications" option from the File menu within the WinSen RSCM. This action prompts RSCM to connect via modem to the remote sites, allowing for the simultaneous transmission of the entire day's activities to the keypads. Furthermore, it also ensures that the keypad activity recorded today is sent back to the home office computer for documentation and analysis, providing a comprehensive overview of system performance. This streamlined communication enhances operational efficiency and ensures the remote facilities are always up to date.
API Access
Has API
API Access
Has API
Integrations
Tenant
Pricing Details
$0
Free Trial
Free Version
Pricing Details
$1795.00/one-time
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Vendor Details
Company Name
Sentinel Systems
Founded
1975
Country
United States
Website
www.sentinelsystems.com
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Self Storage
Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location