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Average Ratings 5 Ratings
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Description
HelpSpot is an exceptional software solution for customer service created by UserScape Software. This cost-effective and adaptable platform provides a comprehensive array of tools that enable users to create personalized workflows and improve email management while also allowing for straightforward viewing, tracking, filtering, and analyzing of trends and data to enhance customer service interactions. Among its standout features are support for email and phone inquiries, seamless reporting capabilities, limitless custom fields, comprehensive ticket management, automated workflows with rules and triggers, and a fully web-based help desk system, among others. These features collectively contribute to a more efficient and responsive customer service environment, making HelpSpot a valuable asset for businesses aiming to elevate their customer service strategies.
Description
All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise.
- Community Feedback Software
This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps.
Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences.
-Help Desk for Ticketing
The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Stackreaction
Yes
Confluence
No
DeepL
No
Easyflow
Yes
Facebook
No
Formstack
Yes
Google Play
No
Google Translate
No
Google Workspace
No
HubSpot Customer Platform
No
Integrations
Stackreaction
Yes
Confluence
Yes
DeepL
Yes
Easyflow
No
Facebook
Yes
Formstack
No
Google Play
Yes
Google Translate
Yes
Google Workspace
Yes
HubSpot Customer Platform
Yes
Pricing Details
$599.00/year
Up to 3 Agents - free of charge
Up to 5 Agents - $599
Up to 10 Agents - $999
Up to 25 Agents - $1,999
Up to 50 Agents - $3,999
Up to 75 Agents - $6,999
Up to 100 Agents - $9,999
For more details, visit https://www.helpspot.com/pricing
Up to 5 Agents - $599
Up to 10 Agents - $999
Up to 25 Agents - $1,999
Up to 50 Agents - $3,999
Up to 75 Agents - $6,999
Up to 100 Agents - $9,999
For more details, visit https://www.helpspot.com/pricing
Free Trial
No
Free Version
Yes
Pricing Details
$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
UserScape Software
Founded
2005
Country
United States
Website
www.userscape.com
Vendor Details
Company Name
UseResponse
Founded
2012
Country
United States
Website
www.useresponse.com
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
No
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
Yes
Community Feedback Tools
Yes
Live Chat
Yes
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
Yes
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Idea Management
Activity Dashboard
Yes
Brainstorming
Yes
Collaboration
Yes
Creator Tracking
Yes
Idea Ranking
Yes
Project Tracking
Yes
Status Tracking
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
