Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The HelpNow Agentic AI Platform by Bespin Global is a robust automation and orchestration solution designed for enterprises, enabling them to swiftly develop, implement, and oversee autonomous AI agents that are specifically aligned with their business processes, all without the need for extensive coding skills. This is achieved through a visual interface known as Agentic Studio and a centralized management portal, which allows for the creation of both single and multi-agent workflows, seamless integration with current systems using APIs and connectors, and real-time performance monitoring through an Agent Control Tower that ensures governance, enforces policies, and maintains quality standards. Furthermore, the platform facilitates LLM orchestration, accommodates various input formats (including text, voice, and STT/TTS), and offers flexible deployment options across multiple cloud environments such as AWS, GCP, Azure, and on-premises solutions, while ensuring connectivity to internal data and documents. By tapping into context-rich enterprise information, these agents are empowered to perform effectively. Additionally, the platform encompasses features for managing the entire lifecycle of agents, providing real-time observability, and integrating with both voice and document processing systems, all while adhering to enterprise governance protocols. Thus, organizations can harness advanced AI capabilities without compromising on control or oversight.
Description
Teneo.AI is a market-leading agentic AI platform built to fully automate enterprise customer service. It delivers intelligent AI agents that manage voice and digital interactions with up to 99% resolution accuracy. Designed for speed, Teneo enables organizations to launch pilots in weeks and reach production rapidly. The platform supports omnichannel engagement across voice, chat, apps, and email from a single environment. Voice AI capabilities allow enterprises to handle millions of interactions every month without service disruption. Teneo integrates easily with existing contact center and enterprise systems through open APIs. Built-in analytics provide actionable insights to continuously optimize performance. Enterprise-grade security and governance ensure compliance with internal and regulatory requirements. Organizations achieve significant cost savings while improving first-contact resolution and CSAT. Teneo helps enterprises progress from automation to fully agentless customer service operations.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Claude
Yes
Mistral AI
Yes
OpenAI
Yes
Amazon Connect
No
Amazon Web Services (AWS)
Yes
Azure OpenAI Service
No
Dialogflow
Yes
GROW with SAP
No
Genesys Cloud CX
No
Google
No
Integrations
Claude
Yes
Mistral AI
Yes
OpenAI
Yes
Amazon Connect
Yes
Amazon Web Services (AWS)
No
Azure OpenAI Service
Yes
Dialogflow
No
GROW with SAP
Yes
Genesys Cloud CX
Yes
Google
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Bespin Global
Founded
2015
Country
South Korea
Website
www.bespinglobal.com/agentic_ai_platform/
Vendor Details
Company Name
Teneo.AI
Country
Sweden
Website
www.teneo.ai/
Product Features
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
Yes
For Sales
Yes
For eCommerce
Yes
Image Recognition
No
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
Yes
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
Yes