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Average Ratings 0 Ratings

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features
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support

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Description

The HelpNow Agentic AI Platform by Bespin Global is a robust automation and orchestration solution designed for enterprises, enabling them to swiftly develop, implement, and oversee autonomous AI agents that are specifically aligned with their business processes, all without the need for extensive coding skills. This is achieved through a visual interface known as Agentic Studio and a centralized management portal, which allows for the creation of both single and multi-agent workflows, seamless integration with current systems using APIs and connectors, and real-time performance monitoring through an Agent Control Tower that ensures governance, enforces policies, and maintains quality standards. Furthermore, the platform facilitates LLM orchestration, accommodates various input formats (including text, voice, and STT/TTS), and offers flexible deployment options across multiple cloud environments such as AWS, GCP, Azure, and on-premises solutions, while ensuring connectivity to internal data and documents. By tapping into context-rich enterprise information, these agents are empowered to perform effectively. Additionally, the platform encompasses features for managing the entire lifecycle of agents, providing real-time observability, and integrating with both voice and document processing systems, all while adhering to enterprise governance protocols. Thus, organizations can harness advanced AI capabilities without compromising on control or oversight.

Description

Teneo.AI is a market-leading agentic AI platform built to fully automate enterprise customer service. It delivers intelligent AI agents that manage voice and digital interactions with up to 99% resolution accuracy. Designed for speed, Teneo enables organizations to launch pilots in weeks and reach production rapidly. The platform supports omnichannel engagement across voice, chat, apps, and email from a single environment. Voice AI capabilities allow enterprises to handle millions of interactions every month without service disruption. Teneo integrates easily with existing contact center and enterprise systems through open APIs. Built-in analytics provide actionable insights to continuously optimize performance. Enterprise-grade security and governance ensure compliance with internal and regulatory requirements. Organizations achieve significant cost savings while improving first-contact resolution and CSAT. Teneo helps enterprises progress from automation to fully agentless customer service operations.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Claude Yes 
Mistral AI Yes 
OpenAI Yes 
Amazon Connect No 
Amazon Web Services (AWS) Yes 
Azure OpenAI Service No 
Dialogflow Yes 
GROW with SAP No 
Genesys Cloud CX No 
Google No 
Grok No 
HubSpot CRM No 
IBM Watson Yes 
Llama No 
Llama 2 Yes 
Microsoft 365 No 
Microsoft Azure Yes 
Salesforce No 
Workday Extend No 
Zoom No 

Integrations

Claude Yes 
Mistral AI Yes 
OpenAI Yes 
Amazon Connect Yes 
Amazon Web Services (AWS) No 
Azure OpenAI Service Yes 
Dialogflow No 
GROW with SAP Yes 
Genesys Cloud CX Yes 
Google Yes 
Grok Yes 
HubSpot CRM Yes 
IBM Watson No 
Llama Yes 
Llama 2 No 
Microsoft 365 Yes 
Microsoft Azure No 
Salesforce Yes 
Workday Extend Yes 
Zoom Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Bespin Global

Founded

2015

Country

South Korea

Website

www.bespinglobal.com/agentic_ai_platform/

Vendor Details

Company Name

Teneo.AI

Country

Sweden

Website

www.teneo.ai/

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition No 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant Yes 

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Alternatives

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