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Description
The HelpNow Agentic AI Platform by Bespin Global is a robust automation and orchestration solution designed for enterprises, enabling them to swiftly develop, implement, and oversee autonomous AI agents that are specifically aligned with their business processes, all without the need for extensive coding skills. This is achieved through a visual interface known as Agentic Studio and a centralized management portal, which allows for the creation of both single and multi-agent workflows, seamless integration with current systems using APIs and connectors, and real-time performance monitoring through an Agent Control Tower that ensures governance, enforces policies, and maintains quality standards. Furthermore, the platform facilitates LLM orchestration, accommodates various input formats (including text, voice, and STT/TTS), and offers flexible deployment options across multiple cloud environments such as AWS, GCP, Azure, and on-premises solutions, while ensuring connectivity to internal data and documents. By tapping into context-rich enterprise information, these agents are empowered to perform effectively. Additionally, the platform encompasses features for managing the entire lifecycle of agents, providing real-time observability, and integrating with both voice and document processing systems, all while adhering to enterprise governance protocols. Thus, organizations can harness advanced AI capabilities without compromising on control or oversight.
Description
Teneo.AI is a market-leading agentic AI platform built to fully automate enterprise customer service. It delivers intelligent AI agents that manage voice and digital interactions with up to 99% resolution accuracy. Designed for speed, Teneo enables organizations to launch pilots in weeks and reach production rapidly. The platform supports omnichannel engagement across voice, chat, apps, and email from a single environment. Voice AI capabilities allow enterprises to handle millions of interactions every month without service disruption. Teneo integrates easily with existing contact center and enterprise systems through open APIs. Built-in analytics provide actionable insights to continuously optimize performance. Enterprise-grade security and governance ensure compliance with internal and regulatory requirements. Organizations achieve significant cost savings while improving first-contact resolution and CSAT. Teneo helps enterprises progress from automation to fully agentless customer service operations.
API Access
Has API
API Access
Has API
Integrations
Claude
Mistral AI
OpenAI
Amazon Bedrock
Amazon Connect
Amazon Nova
Dialogflow
GROW with SAP
Genesys Cloud CX
Google
Integrations
Claude
Mistral AI
OpenAI
Amazon Bedrock
Amazon Connect
Amazon Nova
Dialogflow
GROW with SAP
Genesys Cloud CX
Google
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Bespin Global
Founded
2015
Country
South Korea
Website
www.bespinglobal.com/agentic_ai_platform/
Vendor Details
Company Name
Teneo.AI
Country
Sweden
Website
www.teneo.ai/
Product Features
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant