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Description
Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.
Description
Create innovative applications utilizing Workday technology with Workday Extend, which empowers you to leverage the same environment that Workday employs for app development. This allows you to customize solutions that align with your distinct business practices while benefiting from the Power of One, ensuring you access the latest innovations from Workday alongside a familiar user interface, administration, and reporting tools. You can maintain consistent security measures while enjoying real-time insights into your people and financial data. Tailor workflows to your specific needs by designing business processes that enhance efficiency and improve productivity with a seamless experience across all applications. Streamline your technology infrastructure by constructing user-friendly apps that employ the Workday UI, thereby optimizing your operational requirements. Furthermore, guarantee a cohesive experience for users on both desktop and mobile platforms by focusing on intuitive design principles.
API Access
Has API
API Access
Has API
Integrations
BOSCO
Ema
Ikigai
Kindo
Meltano
Accountagility ORYX
Astrix
Brainfish
Cortex
Haystack
Integrations
BOSCO
Ema
Ikigai
Kindo
Meltano
Accountagility ORYX
Astrix
Brainfish
Cortex
Haystack
Pricing Details
$10.00/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Help Scout
Founded
2011
Country
United States
Website
www.helpscout.com
Vendor Details
Company Name
Workday
Founded
2005
Country
United States
Website
www.workday.com/en-us/products/platform-product-extensions/overview.html
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Application Development
Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development
