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Average Ratings 1 Rating
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Description
Help Scout, a web-based helpdesk software, allows you to delight customers and provide exceptional customer service. Help Scout is suitable for all companies and allows businesses to provide personalized support. The platform features collaboration features to keep everyone on one page, automated workflows and best-in-class reporting. It also has an integrated knowledge base and robust API. Help Scout integrates with voicemail and live chat services such as Olark and Snap Engage.
Description
Scout is the latest standard in dog walking and pet sitting software. Dog walkers and pet sitters all over the world love our easy-to-learn, modern app experience. Scout offers the simplicity that your clients want and the robust features that your team needs. You get repeat appointments, GPS tracking, automated billing, and the best custom branding options available in the pet sitting industry. Scout is the preferred choice for pet sitters all over the world. Register today to get a free trial -- you don't need a credit card.
API Access
Has API
API Access
Has API
Integrations
ASAP Systems
Better Reports
Bronto Marketing Platform
BugHerd
Commerce7
Dialpad Support
Flow XO
Heymarket
Honeycommb
Insightly
Integrations
ASAP Systems
Better Reports
Bronto Marketing Platform
BugHerd
Commerce7
Dialpad Support
Flow XO
Heymarket
Honeycommb
Insightly
Pricing Details
$10.00/month/user
Free Trial
Free Version
Pricing Details
$25/Month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Help Scout
Founded
2011
Country
United States
Website
www.helpscout.com
Vendor Details
Company Name
PetMethod
Founded
2015
Country
United States
Website
www.scoutforpets.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Pet Sitting
Billing & Invoicing
Client Management
Credit Card Processing
Customer Portal
GPS Check-in / Check-Out
Key Management
Recurring Appointments
Scheduling
Staff Management
