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features
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support

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Description

Hello Patient is an innovative healthcare AI enterprise, offering a product known as Mia, which serves as an AI receptionist that manages patient interactions through voice, text, and web chat at all hours. Various multi-location medical practices and consumer health brands utilize Mia to facilitate a greater volume of conversations without the need for additional staff. In the front office, Mia efficiently answers calls, schedules appointments, manages new-patient intake processes, verifies insurance information, processes refill requests, and handles payment collection. In addition to her front desk duties, she also follows up post-visit, converts referrals, conducts recall outreach, and manages any outstanding balances. When human intervention is necessary, Mia seamlessly transfers the call with complete contextual information, refrains from giving any medical guidance, and meticulously logs each interaction. Furthermore, she integrates with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems used by practices, monitors the live schedule, and efficiently coordinates bookings. With Mia managing 100% of incoming calls, front desk staff can remain focused on patient care, resulting in a significant increase of around 20% in appointment bookings for practices. Notably, Hello Patient adheres to HIPAA regulations, ensuring patient privacy and security.

Description

Relatient is a healthcare technology company focused on improving patient access & streamlining how healthcare organizations manage scheduling, communication & front-end operations. Its core solution, Dash®, is an intelligent patient access platform that unifies appointment scheduling, patient engagement & AI-driven automation into a single system designed specifically for healthcare environments. Built for hospitals, health systems & medical practices, Relatient helps organizations manage complex scheduling workflows across multiple providers, locations & specialties. The platform supports intelligent, rules-based scheduling that ensures patients are matched to the right provider & appointment type, while also enabling convenient self-scheduling through web, mobile, chat & voice channels. In addition to scheduling, Relatient provides automated patient communication, including reminders, confirmations & outreach via SMS, email & voice. Its AI-powered voice automation helps reduce inbound call volume by handling routine scheduling interactions, allowing staff to focus on more complex patient needs. Dash® integrates with leading electronic health record (EHR) and practice management systems, enabling healthcare organizations to coordinate scheduling, communication, intake & payment workflows in a consistent & scalable way. By connecting these processes, Relatient helps reduce administrative burden, improve scheduling accuracy & deliver a more seamless patient experience. Long Standing HITRUST Risk-based certification, SOC2 compliance & proven HIPAA track record.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AdvancedMD Yes 
ModMed Yes 
Veradigm EHR Yes 
athenaOne Yes 
eClinicalWorks Yes 
Azalea EHR No 
Covetrus Pulse Yes 
DrChrono No 
EpicCare EMR No 
Freshdesk Yes 
Greenway Health No 
Healthy Planet No 
HubSpot AEO Yes 
InSync Healthcare Solutions No 
MEDITECH Expanse No 
NexTech Patient Portal No 
NextGen Healthcare EHR No 
Nextech No 
Office Practicum No 
Oracle Health No 

Integrations

AdvancedMD Yes 
ModMed Yes 
Veradigm EHR Yes 
athenaOne Yes 
eClinicalWorks Yes 
Azalea EHR Yes 
Covetrus Pulse No 
DrChrono Yes 
EpicCare EMR Yes 
Freshdesk No 
Greenway Health Yes 
Healthy Planet Yes 
HubSpot AEO No 
InSync Healthcare Solutions Yes 
MEDITECH Expanse Yes 
NexTech Patient Portal Yes 
NextGen Healthcare EHR Yes 
Nextech Yes 
Office Practicum Yes 
Oracle Health Yes 

Pricing Details

Usage based (per conversation). Charged per minute and conversation (for text and web chat)
Free Trial No 
Free Version No 

Pricing Details

Demo for Pricing
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Hello Patient

Website

www.hellopatient.com

Vendor Details

Company Name

Relatient

Founded

2012

Country

United States

Website

www.relatient.com

Product Features

Dental

Appointment Management Yes 
Appointment Reminders Yes 
Claims Management No 
Clinical Charting No 
Imaging No 
Inventory Management No 
Patient Account Management No 
Patient Billing Yes 
Patient Records Management Yes 
Treatment Planning No 

Dermatology

Claims Management No 
EMR / EHR No 
HIPAA Compliant Yes 
Image Management No 
Inventory Management No 
Patient Portal No 
Progress Notes No 
Scheduling Yes 
Treatment Plans No 

Optometry

Appointment Management Yes 
Insurance Management No 
Inventory Management No 
Patient Records Yes 
Recall Tracking Yes 

Patient Engagement

Appointment Scheduling Yes 
Care Planning Yes 
Collaboration Yes 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal No 
Personal Health Record Yes 
Progress Tracking Yes 
Self Management No 

Patient Scheduling

Analytics/Reporting Yes 
Approval Process Control No 
HIPAA Compliant Yes 
Mobile Access Yes 
Notifications/Alerts Yes 
Online Scheduling Yes 
Patient Communications Yes 
Patient Intake Yes 
Patient Portal Yes 
Patient Records Management Yes 
Payment Processing Yes 
Reminders Yes 
SMS Messaging Yes 

Product Features

Patient Engagement

Appointment Scheduling Yes 
Care Planning No 
Collaboration No 
Messaging Yes 
Mobile Access Yes 
Patient Education No 
Patient Portal No 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Patient Scheduling

Analytics/Reporting Yes 
Approval Process Control No 
HIPAA Compliant Yes 
Mobile Access Yes 
Notifications/Alerts Yes 
Online Scheduling Yes 
Patient Communications Yes 
Patient Intake Yes 
Patient Portal No 
Patient Records Management No 
Payment Processing Yes 
Reminders Yes 
SMS Messaging Yes 

Alternatives

Alternatives

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