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features
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support

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Description

Hello Patient is an innovative healthcare AI enterprise, offering a product known as Mia, which serves as an AI receptionist that manages patient interactions through voice, text, and web chat at all hours. Various multi-location medical practices and consumer health brands utilize Mia to facilitate a greater volume of conversations without the need for additional staff. In the front office, Mia efficiently answers calls, schedules appointments, manages new-patient intake processes, verifies insurance information, processes refill requests, and handles payment collection. In addition to her front desk duties, she also follows up post-visit, converts referrals, conducts recall outreach, and manages any outstanding balances. When human intervention is necessary, Mia seamlessly transfers the call with complete contextual information, refrains from giving any medical guidance, and meticulously logs each interaction. Furthermore, she integrates with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems used by practices, monitors the live schedule, and efficiently coordinates bookings. With Mia managing 100% of incoming calls, front desk staff can remain focused on patient care, resulting in a significant increase of around 20% in appointment bookings for practices. Notably, Hello Patient adheres to HIPAA regulations, ensuring patient privacy and security.

Description

KloudMD serves as a comprehensive cloud-based front-office solution tailored for various healthcare practices, including medical, dental, and aesthetic facilities. The platform seamlessly integrates features like an AI-driven receptionist, a dedicated phone service for practices, online appointment scheduling, and a centralized inbox for managing patient communications via calls, texts, and web chats. It facilitates appointment scheduling directly into linked EHR/EMR or practice management systems, sends out reminders and follow-up messages for missed calls, and can even manage patient recall notifications. Additionally, the software allows staff to handle digital intake forms, collect payments, request reviews, conduct email and SMS marketing campaigns, engage in internal team communications, and access call recordings along with transcripts. The platform also automates workflows and provides detailed reports on calls, bookings, and financial performance. With a user-friendly web dashboard and mobile applications available for both iOS and Android, teams can efficiently oversee office communications, messages, and scheduling. KloudMD offers a range of integrations with various medical, dental, and specialized practice systems, along with a REST API and webhooks to facilitate connectivity with other essential tools, ensuring a streamlined and efficient practice management experience. This comprehensive suite of tools aids healthcare providers in enhancing operational efficiency while focusing on patient care.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ModMed Yes 
Zenoti Yes 
AdvancedMD Yes 
Aesthetic Record No 
Boulevard No 
Covetrus Pulse Yes 
Dentrix No 
DrChrono No 
EPIC Agent CRM Yes 
EagleSoft No 
Freshdesk Yes 
HubSpot AEO Yes 
Mindbody No 
PatientNow No 
SimplePractice No 
TherapyNotes No 
Vagaro No 
Veradigm EHR Yes 
athenaOne Yes 
eClinicalWorks Yes 

Integrations

ModMed Yes 
Zenoti Yes 
AdvancedMD No 
Aesthetic Record Yes 
Boulevard Yes 
Covetrus Pulse No 
Dentrix Yes 
DrChrono Yes 
EPIC Agent CRM No 
EagleSoft Yes 
Freshdesk No 
HubSpot AEO No 
Mindbody Yes 
PatientNow Yes 
SimplePractice Yes 
TherapyNotes Yes 
Vagaro Yes 
Veradigm EHR No 
athenaOne No 
eClinicalWorks No 

Pricing Details

Usage based (per conversation). Charged per minute and conversation (for text and web chat)
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Hello Patient

Website

www.hellopatient.com

Vendor Details

Company Name

KloudMD

Website

kloudmd.com

Product Features

Dental

Appointment Management Yes 
Appointment Reminders Yes 
Claims Management No 
Clinical Charting No 
Imaging No 
Inventory Management No 
Patient Account Management No 
Patient Billing Yes 
Patient Records Management Yes 
Treatment Planning No 

Dermatology

Claims Management No 
EMR / EHR No 
HIPAA Compliant Yes 
Image Management No 
Inventory Management No 
Patient Portal No 
Progress Notes No 
Scheduling Yes 
Treatment Plans No 

Optometry

Appointment Management Yes 
Insurance Management No 
Inventory Management No 
Patient Records Yes 
Recall Tracking Yes 

Patient Engagement

Appointment Scheduling Yes 
Care Planning Yes 
Collaboration Yes 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal No 
Personal Health Record Yes 
Progress Tracking Yes 
Self Management No 

Patient Scheduling

Analytics/Reporting Yes 
Approval Process Control No 
HIPAA Compliant Yes 
Mobile Access Yes 
Notifications/Alerts Yes 
Online Scheduling Yes 
Patient Communications Yes 
Patient Intake Yes 
Patient Portal Yes 
Patient Records Management Yes 
Payment Processing Yes 
Reminders Yes 
SMS Messaging Yes 

Product Features

Patient Engagement

Appointment Scheduling No 
Care Planning No 
Collaboration No 
Messaging No 
Mobile Access No 
Patient Education No 
Patient Portal No 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Patient Scheduling

Analytics/Reporting No 
Approval Process Control No 
HIPAA Compliant No 
Mobile Access No 
Notifications/Alerts No 
Online Scheduling No 
Patient Communications No 
Patient Intake No 
Patient Portal No 
Patient Records Management No 
Payment Processing No 
Reminders No 
SMS Messaging No 

Alternatives

Alternatives

No Alternatives
DoctorConnect Reviews

DoctorConnect

Adtel International