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Average Ratings 0 Ratings
Description
Organizations find it challenging to engage with their customers in a way that is both personalized and efficient using conventional call center methods. Unfortunately, many customers have lost hope in receiving quality service via phone or online channels. HearRo revolutionizes the concept of a phone system by utilizing blockchain technology to establish secure digital identities, facilitating smoother communication and enhancing the personalization of customer service interactions. The majority of current phone, chat, and messaging platforms designed for call centers are surprisingly outdated and fail to meet contemporary needs. When reaching out to customer support, we often face a frustrating loop of menu selections, prolonged hold times, the need to repeat our information, and the inconvenience of being transferred multiple times, forcing us to start the process anew. This disconnection from customer expectations highlights a significant opportunity for innovation in service delivery.
Description
Authentication is the "frontdoor" to digital services. The Nok Nok™, S3 Authentication Suite (S3 Suite), provides passwordless authentication that's more user-friendly than legacy authentication and is more secure then legacy 2FA. This results in better user engagement and greater security. From seamless on-boarding and progressive profiling to easy bootstrapping new devices and account recovery to suspension and deprovisioning users. Passwordless authentication for Desktop Web, Mobile Web and Mobile Apps. Also, integration for authenticating with call centers. Authentication to cloud services, and - when used with the Nok Nok IoT SDK - to IoT devices. Nok Nok passwordless customer authentication platform provides omnichannel, frictionless authentication for any device. The platform's extensible architecture makes it possible to support third-party biometric products and new authenticators.
API Access
Has API
API Access
Has API
Integrations
Airstack
Curricula
ForgeRock
Jumio
Microsoft 365
OSDial
OneSpan Authentication Servers
Precise YOUNiQ
TrulyNatural
Yubico YubiKey
Integrations
Airstack
Curricula
ForgeRock
Jumio
Microsoft 365
OSDial
OneSpan Authentication Servers
Precise YOUNiQ
TrulyNatural
Yubico YubiKey
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HearRo
Founded
2015
Country
United States
Website
www.hearro.com
Vendor Details
Company Name
Nok Nok
Founded
2011
Country
United States
Website
noknok.com/products/s3-authentication-suite/