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Description
An exceptional helpdesk solution tailored for your SharePoint environment significantly enhances the standard of your IT support services while promoting both efficiency and transparency. Users can submit requests via a website form or email, which are subsequently transformed into a centralized ticket list. HelpDesk operators receive immediate notifications about new incoming requests or user responses, effectively preventing any breaches of service level agreements (SLAs). The system tracks response times and allows for escalation or alerts regarding impending deadlines for requests, ensuring timely management. Detailed reports on the quality of support services can be generated to monitor key performance indicators. Additionally, if a request is not addressed within the designated timeframe, it is automatically escalated. Clients can confirm resolutions, reducing the risk of overlooked requests through a comprehensive suite of automatic notifications and escalation options. Furthermore, the system helps decrease the volume of incoming requests by proactively presenting related articles from the integrated knowledge base before a request is submitted, thereby enhancing user self-service capabilities. This approach not only streamlines the support process but also empowers users to find solutions independently, ultimately leading to a more efficient helpdesk operation.
Description
Hubcase streamlines collaboration and escalation of support cases among business partners in the B2B landscape. It integrates plug-ins with existing case management systems like Salesforce and NetSuite, ensuring users operate within a familiar interface while gaining enhanced B2B escalation features. On the backend, Hubcase facilitates seamless communication with partner systems through the Hubcase Exchange platform. If you prioritize customer satisfaction, efficiency, accountability, visibility, and precision, Hubcase is the solution for you. Moreover, if you or your partners lack a case management system, our cloud-based Help Desk is completely free and includes integrated B2B functionalities. Feel free to reach out if you utilize a different system, as we might have tailored solutions available. For service providers, resellers, or VARs who need to obtain prompt answers from vendors or suppliers while depending on partners for product deployment or service, Hubcase is an invaluable tool to enhance your operational efficiency. With Hubcase, you can elevate your support processes and strengthen your collaborative efforts in the marketplace.
API Access
Has API
API Access
Has API
Integrations
Microsoft Dynamics 365
Microsoft SharePoint
NetSuite
Salesforce
Integrations
Microsoft Dynamics 365
Microsoft SharePoint
NetSuite
Salesforce
Pricing Details
$1,299 per server
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HarePoint
Founded
2003
Country
Canada
Website
www.harepoint.com/Products/HarePointHelpDesk/Default.aspx
Vendor Details
Company Name
Hubcase
Country
United States
Website
www.hubcase.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
