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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Harbour Assist consolidates customer relations, communications, asset management, invoicing, and reporting into a single, user-friendly solution. This platform is favored by boutique marinas, large leisure organizations, commercial harbors, and local governments alike. Whether inland or coastal, its reach spans the globe. It is designed for use in offices, on the docks, and out on the water. Clients report that Harbour Assist enables them to operate more effectively, enhance customer service, and boost their cash flow. Additionally, boat owners appreciate the online self-service portal for secure payments and account management. Thriving businesses benefit from real-time data access, effective communication, adaptability, and seamless customer interactions. Harbour Assist provides all essential tools for success within one comprehensive package. There are no hidden fees, additional charges for seasonal staff, or costs for altering marina configurations. Experience unparalleled freedom with unlimited users, accounts, transactions, data, and emails, allowing your business to thrive without constraints. Ultimately, Harbour Assist empowers users to focus on growth and customer satisfaction without unnecessary hurdles.

Description

Establish knowledge bases and utilize self-service tools to assist your users during challenging moments, or opt for live chat and email communication to enhance support. With IOdesk, you can alleviate your team's support burden while simultaneously improving user satisfaction. This platform equips you with all the necessary tools to engage and assist your clients effectively. Thanks to our self-service chat feature, contact forms, and email options, your customers will no longer face delays waiting for a representative to provide assistance. While many ticket systems on the market tend to be either overly complicated or prohibitively priced, IOdesk stands out by being user-friendly and quick to implement—allowing you to get started in mere minutes! Selecting a suitable package has never been easier; simply choose one that matches your company's size without the hassle of confusing pricing models or features hidden behind additional costs. Experience the seamless integration of support services that IOdesk offers, making customer interactions smoother than ever before.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Harbour Assist

Founded

2014

Country

United Kingdom

Website

www.harbourassist.com

Vendor Details

Company Name

Xenolith

Founded

2018

Country

Sweden

Website

www.iodesk.net

Product Features

Marine

Accounting Management
Ballast Table
Barcodes
Boat Maintenance
Manufacturing/Supplier Pricebooks
Marina Management
Maritime Crew Management
Routing
Scheduling
Storage Management

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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