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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

HappyRobot is an innovative operating system rooted in artificial intelligence, crafted to facilitate autonomous operations by coordinating customizable "AI workers" that comprehend your business, make smart decisions, and respond instantly. It is specifically designed to enhance enterprise workflows across various sectors such as logistics, supply chain, retail, and services, empowering you to develop AI agents capable of conversing, typing, reasoning, negotiating, scheduling tasks, processing documents, browsing systems, and escalating issues when necessary. These AI workers handle tasks through multiple communication channels, including voice calls, emails, and messages, leveraging sophisticated reasoning through large language models that are seamlessly integrated with your tools and workflows via APIs, webhooks, or browser agents. You can oversee this AI workforce from a unified "control tower," allowing you to deploy, monitor, and refine workflows in natural language or through user-friendly interfaces, providing clear insights into every task and decision made by the AI. Moreover, with the continuous evolution of AI capabilities, HappyRobot ensures your operations remain cutting-edge and adaptable to the ever-changing business landscape.

Description

Runbook is an independent operations platform that transforms the workflow of an operations team into AI-driven agents capable of executing tasks from start to finish within existing business systems. These agents can function across various communication channels such as phone calls, emails, SMS, Microsoft Teams, Slack, web chat, as well as within ERP and CRM systems, spreadsheets, vendor portals, and even older systems that lack APIs by utilizing browser automation. Teams articulate their workflows using simple language and supply standard operating procedures, training materials, call recordings, carrier guidelines, and historical work data to enable the agent to understand the operational processes thoroughly, including exceptional scenarios and informal knowledge. Unlike a co-pilot, the agent takes full ownership of the entire workflow, managing everything from the initial incoming request to system updates and resolution. Capable of streamlining tasks such as scheduling appointments, managing accounts payable and receivable, overseeing order processing, providing status updates, coordinating with vendors, making calls, and conducting follow-ups, the agent significantly enhances operational efficiency. In doing so, it allows teams to focus on more strategic initiatives while routine operations are handled seamlessly.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft Outlook Yes 
Microsoft Teams Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
Slack Yes 
Snowflake Yes 
Adobe Acrobat Yes 
CargoWise Yes 
Corrigo No 
Gmail Yes 
Microsoft 365 No 
Microsoft Excel No 
Oracle Cloud Infrastructure No 
ServiceChannel No 
ServiceMax No 
WhatsApp No 

Integrations

Microsoft Outlook Yes 
Microsoft Teams Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
Slack Yes 
Snowflake Yes 
Adobe Acrobat No 
CargoWise No 
Corrigo Yes 
Gmail No 
Microsoft 365 Yes 
Microsoft Excel Yes 
Oracle Cloud Infrastructure Yes 
ServiceChannel Yes 
ServiceMax Yes 
WhatsApp Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

HappyRobot

Founded

2023

Country

United States

Website

www.happyrobot.ai/

Vendor Details

Company Name

Runbook

Founded

2025

Country

United States

Website

myrunbook.com

Product Features

Alternatives

Alternatives

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AgentFlow

Multimodal