Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Handy Networks specializes in tailored managed technology solutions for clients across Colorado and more than 40 other countries, distinguishing itself from conventional managed services providers. Founded in 2000, our reputable company offers a variety of services including colocation in data centers, dedicated server hosting, managed server hosting, security services, and cloud hosting options. Our team of IT specialists provides thorough end-to-end managed IT services for assets located both on-site and with other cloud providers. In light of recent challenges, our managed VDI solutions ensure that students and employees can remain engaged affordably. The foundation of our offerings lies in data center services, including infrastructure as a service, edge computing, dedicated bare metal solutions, block and object storage, and robust connectivity. Handy Networks is committed to assisting your organization in optimizing a wide range of functions, from everyday systems management to advanced strategic IT planning. With our comprehensive approach to technology, we aim to enhance your operational efficiency and drive innovation within your organization.
Description
Trustane offers a comprehensive managed hosting solution for VICIdial specifically designed for contact centers. It deploys VICIdial on either virtual private servers or dedicated-core setups across various regions, and it also provides installation and management on servers supplied by the customers themselves. The platform features a user-friendly browser-based portal that displays information on call-center operations, including the status of servers and floors, as well as wallboards for agents and supervisors, which alert them to waiting callers, elevated campaign drop rates, insufficient lead counts, and any screens that have ceased reporting. The service package encompasses essential elements such as security enhancements, routine patching, ongoing monitoring, nightly backups to off-site locations, recording compression and retention, detailed reporting, and lead integration via VICIdial's API. Clients are responsible for connecting their own SIP carrier, as Trustane does not engage in the sale of call minutes or impose charges based on the number of agents. The billing model for hosted servers operates on an hourly basis with a cap for monthly charges, while management of customer-provided hardware incurs a standard fee. Furthermore, the service adeptly accommodates various campaign types, including outbound, inbound, and blended campaigns utilizing the VICIdial platform, ensuring flexibility for customers in their operational strategies.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Amazon Web Services (AWS)
Yes
Microsoft 365
Yes
Pax8
Yes
VICIdial
No
VMware Cloud
Yes
Integrations
Amazon Web Services (AWS)
No
Microsoft 365
No
Pax8
No
VICIdial
Yes
VMware Cloud
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$0.10/hr
VPS hosting starts at $0.10/hour, with a $70/month cap for Ashburn; dedicated servers start at $0.29/hour, capped at $210/month for New York 1. Customer-supplied hardware costs a flat $29/month management fee. Server charges draw from a prepaid balance by the hour and stop at the monthly cap; rates vary by location and server size. Customers connect their own carrier, and there is no per-agent license.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Handy Networks
Founded
1997
Country
United States
Website
handynetworks.com
Vendor Details
Company Name
Trustane
Founded
2026
Country
India
Website
trustane.com