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ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

Handy Networks specializes in tailored managed technology solutions for clients across Colorado and more than 40 other countries, distinguishing itself from conventional managed services providers. Founded in 2000, our reputable company offers a variety of services including colocation in data centers, dedicated server hosting, managed server hosting, security services, and cloud hosting options. Our team of IT specialists provides thorough end-to-end managed IT services for assets located both on-site and with other cloud providers. In light of recent challenges, our managed VDI solutions ensure that students and employees can remain engaged affordably. The foundation of our offerings lies in data center services, including infrastructure as a service, edge computing, dedicated bare metal solutions, block and object storage, and robust connectivity. Handy Networks is committed to assisting your organization in optimizing a wide range of functions, from everyday systems management to advanced strategic IT planning. With our comprehensive approach to technology, we aim to enhance your operational efficiency and drive innovation within your organization.

Description

Trustane offers a comprehensive managed hosting solution for VICIdial specifically designed for contact centers. It deploys VICIdial on either virtual private servers or dedicated-core setups across various regions, and it also provides installation and management on servers supplied by the customers themselves. The platform features a user-friendly browser-based portal that displays information on call-center operations, including the status of servers and floors, as well as wallboards for agents and supervisors, which alert them to waiting callers, elevated campaign drop rates, insufficient lead counts, and any screens that have ceased reporting. The service package encompasses essential elements such as security enhancements, routine patching, ongoing monitoring, nightly backups to off-site locations, recording compression and retention, detailed reporting, and lead integration via VICIdial's API. Clients are responsible for connecting their own SIP carrier, as Trustane does not engage in the sale of call minutes or impose charges based on the number of agents. The billing model for hosted servers operates on an hourly basis with a cap for monthly charges, while management of customer-provided hardware incurs a standard fee. Furthermore, the service adeptly accommodates various campaign types, including outbound, inbound, and blended campaigns utilizing the VICIdial platform, ensuring flexibility for customers in their operational strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon Web Services (AWS) Yes 
Microsoft 365 Yes 
Pax8 Yes 
VICIdial No 
VMware Cloud Yes 

Integrations

Amazon Web Services (AWS) No 
Microsoft 365 No 
Pax8 No 
VICIdial Yes 
VMware Cloud No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.10/hr
VPS hosting starts at $0.10/hour, with a $70/month cap for Ashburn; dedicated servers start at $0.29/hour, capped at $210/month for New York 1. Customer-supplied hardware costs a flat $29/month management fee. Server charges draw from a prepaid balance by the hour and stop at the monthly cap; rates vary by location and server size. Customers connect their own carrier, and there is no per-agent license.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Handy Networks

Founded

1997

Country

United States

Website

handynetworks.com

Vendor Details

Company Name

Trustane

Founded

2026

Country

India

Website

trustane.com

Product Features

Product Features

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Alternatives

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