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features
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support

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Description

The HPE Consumption Analytics Portal serves as the metering and analytics feature within HPE GreenLake, an on-demand IT solution from HPE Pointnext Services that combines the flexibility and cost-effectiveness of public cloud services with the security of your own data center. This platform provides detailed insights into your usage patterns and expenses through engaging dashboards and an intuitive drag-and-drop reporting interface. You can effectively manage IT expenditures with adaptable budgeting options and a recommendation system that operates based on usage metrics for consumption-driven services. Additionally, by predicting demand, you can avert potential shortages that could lead to outages, empowering you with the ability to strategically plan your resource capacity. Integrated within HPE GreenLake, the HPE Consumption Analytics Portal enhances transparency, allowing for clearer understanding of how your usage and commitments impact your monthly expenses. Ultimately, this tool grants you greater control over decision-making concerning capacity planning to ensure optimal performance of your workloads.

Description

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ArcServe Live Migration Yes 
Bazaar Yes 
CTERA Yes 
Capgemini Intelligent Automation Platform Yes 
Commvault Cloud Yes 
Confluence No 
Deloitte Vaccine Management System Yes 
Facebook Messenger No 
Microsoft Teams No 
Peromnes Yes 
SAP Data Warehouse Cloud Yes 
SAP Internet of Things Yes 
SmartLoyalty Yes 
TCS MasterCraft DataPlus Yes 
TCS MasterCraft DevPlus Yes 
Teradici Yes 
Zendesk No 
viisights Yes 

Integrations

ArcServe Live Migration No 
Bazaar No 
CTERA No 
Capgemini Intelligent Automation Platform No 
Commvault Cloud No 
Confluence Yes 
Deloitte Vaccine Management System No 
Facebook Messenger Yes 
Microsoft Teams Yes 
Peromnes No 
SAP Data Warehouse Cloud No 
SAP Internet of Things No 
SmartLoyalty No 
TCS MasterCraft DataPlus No 
TCS MasterCraft DevPlus No 
Teradici No 
Zendesk Yes 
viisights No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

On-Demand—Pay as you go for just 20¢ USD for every unit. Inclusions are as per the Medium Plan EXCEPT for Microsoft Teams Address Book, Engage CTI for Salesforce, and Utilities.

Essential Plan - $41,988 for 12 months, including up to 100,000 units per month. 4c for every additional unit that you go over your monthly allocation.

Select Plan - $87,588 for 12 months, including up to 250,000 units per month. 3c for every additional unit that you go over your monthly allocation.

Enterprise Plan - $143,988 for 12 months, including up to 500,000 units per month. 2c for every additional unit that you go over your monthly allocation.

Elite Plan - $239,988 for 12 months, including up to 1,500,000 units per month. 1c for every additional unit that you go over your monthly allocation.

Ultimate Plan - $41,988 for 12 months, including up to 10,00,000 units per month. 0.5c for every additional unit that you go over your monthly allocation.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Hewlett Packard Enterprise

Founded

2010

Country

United States

Website

www.hpe.com/us/en/services/cloud-cost-management.html

Vendor Details

Company Name

Local Measure

Founded

2013

Country

Australia

Website

www.localmeasure.com

Product Features

Cloud Cost Management

Cost Reduction Optimization No 
Dashboard No 
Data Import/Export No 
Data Storage No 
Data Visualization No 
Resource Usage Reporting No 
Roles / Permissions No 
Spend and Cost Reporting No 

Cloud Management

Access Control No 
Billing & Provisioning No 
Capacity Analytics No 
Cost Management Yes 
Demand Monitoring No 
Multi-Cloud Management No 
Performance Analytics Yes 
SLA Management No 
Supply Monitoring Yes 
Workflow Approval No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Communications Management

Batch Communications No 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications No 
Personalization Yes 
Print Management No 
Template Management No 
Video Content No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management No 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management Yes 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Alternatives

Alternatives