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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

HCL BigFix AEX is a GenAI-driven agent assist solution designed to revolutionize enterprise service operations. It provides intelligent self-service support, understands employee requests, and continually refines its responses to enhance the employee experience. With its intelligent approach, organizations can deliver exceptional support experiences, streamline operations, and boost overall efficiency and productivity.

Description

HCL iControl forms part of the Intelligent Full Stack Observability ecosystem within HCLSW AI & IO framework. It provides real-time visibility of critical business processes and empowers teams to manage their business operations proactively. It eliminates blind spots by providing a comprehensive view, allowing businesses to predict and avoid issues in real-time. This leads to quicker decisions, increased efficiency, and better business control.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Cherwell Software Yes 
Condeco Yes 
Dell APEX AIOps No 
Dynatrace No 
HCL BigFix Yes 
HCL BigFix Service Management Yes 
Kibana Yes 
LayerX Yes 
Microsoft Power BI Yes 
Microsoft Teams Yes 
MuleSoft Anypoint Platform Yes 
MuleSoft RPA Yes 
SAP Store Yes 
SAP SuccessFactors Yes 
Salesforce Yes 
ScienceLogic No 
ServiceNow Yes 
SysTrack Yes 
UiPath Yes 
WorkFusion Yes 

Integrations

Cherwell Software No 
Condeco No 
Dell APEX AIOps Yes 
Dynatrace Yes 
HCL BigFix No 
HCL BigFix Service Management No 
Kibana No 
LayerX No 
Microsoft Power BI No 
Microsoft Teams No 
MuleSoft Anypoint Platform No 
MuleSoft RPA No 
SAP Store No 
SAP SuccessFactors No 
Salesforce No 
ScienceLogic Yes 
ServiceNow No 
SysTrack No 
UiPath No 
WorkFusion No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

HCL Software

Country

United States

Website

www.hcl-software.com/bigfix/aex

Vendor Details

Company Name

HCLSoftware

Website

www.hcl-software.com

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Product Features

Business Process Management

Access Controls / Permissions Yes 
Alerts / Notifications Yes 
Business Process Automation Yes 
Business Rules Management Yes 
Collaboration Yes 
Process Change Tracking Yes 
Process Mapping Yes 
Process Modeling & Design Yes 
Visual Workflow Management Yes 

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