Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Leviat brings together the knowledge, skills, and resources of CRH's construction accessory divisions into a cohesive global entity. Recognized as a leader in technology for connecting, fixing, lifting, and anchoring within the construction sector, Leviat stands out for its exceptional quality and performance. Our esteemed product lines, such as Ancon, HALFEN, Plaka, and Meadow Burke, are synonymous with dependability and innovation. These advanced engineered products and construction solutions cater to a wide array of industries, spanning from residential projects to large-scale infrastructure developments. We empower our ambitious construction partners to actualize their architectural aspirations, enabling the creation of structures that are not only better and stronger but also completed at an accelerated pace. Our dedicated engineers offer comprehensive technical design support throughout the entirety of a project, ensuring assistance from the earliest planning stages right through to final installation and beyond. Additionally, our technical support encompasses everything from straightforward product selection to crafting fully tailored design solutions that meet specific project needs.
Description
Identify which support tickets need urgent attention, streamline your service teams, and prioritize customer satisfaction. Y Meadows efficiently compiles data from various platforms, removing the necessity for service representatives to switch between different systems. Allow Y Meadows to handle straightforward tickets, giving you the freedom to concentrate on the more intricate ones. Train machine learning algorithms to not only interpret messages but to grasp their contextual meaning by employing your specific terminology through customized "Labeling." Y Meadows AI seamlessly integrates with both your internal systems and any existing ticketing platforms. Utilize artificial intelligence to define the precise workflow for specific ticket types, employing branching logic to execute either simple or complex tasks across multiple systems. Additionally, monitor automation processes with human oversight, especially for tickets that demand complete accuracy, ensuring a higher standard of service. This approach not only enhances efficiency but also builds stronger relationships with customers by addressing their needs effectively.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$995 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HALFEN
Founded
1929
Country
Germany
Website
www.halfen.com/us/2526/company/the-company/
Vendor Details
Company Name
Y Meadows
Founded
2020
Country
United States
Website
ymeadows.com
Product Features
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management