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ease
features
design
support

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Description

With its customized configuration, GalaxE employs GxMaps™ to identify and assess the effects of modifications across applications and infrastructure on an enterprise-wide scale, encompassing documents in various programming languages that exist in distinct code ecosystems. This comprehensive traceability offers an integrated perspective of the client’s environment, illustrating the interconnections between systems and their implementation of business processes within the organization, which in turn facilitates informed consulting suggestions, management of consolidation efforts, refactoring, cloud migration, modernization, and the construction of strategic roadmaps. Furthermore, map updates are tied to change management practices, and the process includes a synonym dictionary for system-related ontologies that necessitates hands-on subject matter experts with over 12 years of experience. Additionally, pattern matching is utilized to identify boundaries and changes, thereby minimizing reliance on informal knowledge held by clients' full-time employees. This transformation not only enhances the role of service provider personnel to that of scientists, decision-makers, and advisors but also positions them as custodians of vital business information, providers of best practices, and architects of efficient operational environments, ultimately driving greater value for clients. Such a robust approach ensures that organizations can adapt swiftly to evolving needs while maintaining clarity and control over their technological landscape.

Description

The System Asset Management System™ serves as a Configuration Management Database (CMDB) specifically designed for mid-market businesses. It includes Process Workflow modules that cover various areas such as Configuration Management, Change Management, Incident Management, Financial Management, Problem Management, Service Level Management, Release Management, Service Catalog, Document Management, Application Dependency Mapping, Availability Management, Project & Time Management, Controls, and Business Alignment. For convenience, we refer to our product as Samantha™. Samantha™ is strategically developed to fulfill the 1) business requirements, 2) financial constraints, and 3) resource availability of mid-market organizations. By choosing Samantha™, you can save costs—there’s no need to overhaul your Help Desk unless you wish to do so. Samantha™ is designed to enhance your current Service/Help Desk solution, such as Footprints, HEAT, TrackIT, Remedy, or ServiceNow, while also preserving your investments in Event Management tools like SolarWinds, What's Up Gold, Nagios, Microsoft Service Center, and Big Brother. This dual compatibility ensures that your organization can maximize existing resources while improving overall service management efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GalaxE.Solutions

Founded

1990

Country

United States

Website

galaxe.com/products/gx-maps/

Vendor Details

Company Name

Net Watch Solutions

Founded

2002

Country

United States

Website

netwatchsolutions.com/samantha.html

Product Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Product Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

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