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Average Ratings 1 Rating
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
Description
iOiO empowers you to craft impactful video experiences that enhance growth, foster engagement, and promote alignment within your organization. It provides a comprehensive suite of tools essential for harnessing the potential of video across various functions. Everything necessary for sales, marketing, live events, customer service, and operations is consolidated within a single platform. You can effortlessly host, manage, and share video content throughout your organization. Additionally, it facilitates the creation of live-linear channels, which can be streamed seamlessly to the web and any television. Branded video portals can be developed for teams, clients, and partners alike. Users can record videos that are immediately available for sharing and viewing. The platform also supports the production of high-quality virtual events, webinars, and streaming sessions. By centralizing all video content, it automatically transcribes, tags, encodes, and simplifies distribution across the company and to external services, ensuring a streamlined workflow. This integrated approach not only saves time but also maximizes the reach and impact of your video communications.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Zendesk
No
Pricing Details
$19 per agent/per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
iOiO.TV
Founded
2019
Country
United States
Website
ioio.tv/
Product Features
Product Features
Live Streaming
Access Control
No
Audience Analytics
No
Audience Engagement
No
Browser-based
No
Customizable Branding
No
Encoding
No
Event Scheduling
No
Live Streaming Production
No
Moderation
No
Monetization Tools
No
Multi-Screen / Split-Screen
No
Multiple Camera Feeds
No
Multistreaming
No
Session Recording
No
Social Media Integration
No
Streaming Platform Integration
No
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
Video
Analytics
No
Brand Overlay
No
Bulk Uploading
No
Closed Captions
No
Mobile Screen Support
No
Privacy Options
No
Social Sharing
No
Video Looping
No
Video Streaming
No
Video CMS
Editing Tools
No
Encoding / Transcoding
No
Live Streaming
No
Organization / Categorization
No
Tagging / Metadata
No
Video Sharing
No
Video Storage
No