Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall. With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.

Description

iOiO empowers you to craft impactful video experiences that enhance growth, foster engagement, and promote alignment within your organization. It provides a comprehensive suite of tools essential for harnessing the potential of video across various functions. Everything necessary for sales, marketing, live events, customer service, and operations is consolidated within a single platform. You can effortlessly host, manage, and share video content throughout your organization. Additionally, it facilitates the creation of live-linear channels, which can be streamed seamlessly to the web and any television. Branded video portals can be developed for teams, clients, and partners alike. Users can record videos that are immediately available for sharing and viewing. The platform also supports the production of high-quality virtual events, webinars, and streaming sessions. By centralizing all video content, it automatically transcribes, tags, encodes, and simplifies distribution across the company and to external services, ensuring a streamlined workflow. This integrated approach not only saves time but also maximizes the reach and impact of your video communications.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Zendesk

Integrations

Zendesk

Pricing Details

$19 per agent/per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

iOiO.TV

Founded

2019

Country

United States

Website

ioio.tv/

Product Features

Product Features

Live Streaming

Access Control
Audience Analytics
Audience Engagement
Browser-based
Customizable Branding
Encoding
Event Scheduling
Live Streaming Production
Moderation
Monetization Tools
Multi-Screen / Split-Screen
Multiple Camera Feeds
Multistreaming
Session Recording
Social Media Integration
Streaming Platform Integration

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Video

Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming

Video CMS

Editing Tools
Encoding / Transcoding
Live Streaming
Organization / Categorization
Tagging / Metadata
Video Sharing
Video Storage

Alternatives

liteCam Reviews

liteCam

RSUPPORT Co. Ltd.

Alternatives