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Average Ratings 0 Ratings
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
Description
VidGrid, a cloud-based video platform that empowers education and training organizations to share, create and consume videos, is called VidGrid. VidGrid is a reliable and simple screen recorder that can be used by anyone, from freelancers to large customer support companies. VidGrid allows you to manage and update your videos, as well as record and distribute high quality content at a fraction the cost. VidGrid's key features include seamless screen recording and filters and playlists, premium API for developers, and many other great features.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Freshdesk
No
LiveChat
No
RambleChat
No
Salesloft
No
Seismic Learning
No
Zendesk
Yes
Integrations
Freshdesk
Yes
LiveChat
Yes
RambleChat
Yes
Salesloft
Yes
Seismic Learning
Yes
Zendesk
No
Pricing Details
$19 per agent/per month
Free Trial
Yes
Free Version
No
Pricing Details
$250.00/month
Offers free 14-day trial. For the pricing, call (651) 560-6447.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
VidGrid
Founded
2012
Country
United States
Website
www.ilosvideos.com
Product Features
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Screen Recording
Annotations / Drawing
No
Audio Capture
No
Backup
No
Collaboration Tools
No
File Sharing
No
Multi-Screen Recording
No
Screen Capture
No
Speech-to-Text
No
Video Editing
No
YouTube Uploading
No
Training
Academic / Education
Yes
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
No
Built-in LMS
Yes
Certification Management
No
Corporate / Business
Yes
Learner Portal
Yes
Mobile Learning
Yes
Simulation
No
Synchronous Learning
No
Training Companies
Yes
eCommerce
No
Video CMS
Editing Tools
Yes
Encoding / Transcoding
Yes
Live Streaming
Yes
Organization / Categorization
Yes
Tagging / Metadata
Yes
Video Sharing
Yes
Video Storage
Yes