Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
GroupMinder is a web-based application designed for group travel, serving as both an internal and online reservation platform. The internal or Intranet segment of the software is responsible for overseeing customer, vendor, and reservation information entered by your agents, while the online or Internet segment empowers customers to book travel packages directly from your website. Acting as the operational heart of the system, the Intranet enables your company to manage customers and vendors effectively by providing tools for creating and sending e-brochures, modifying reservations, processing payments, sending email confirmations, and generating reports easily. In addition, the Internet component integrates GroupMinder's reservation capabilities with your company's website, allowing potential customers to browse and book travel packages seamlessly online. This dual functionality ensures that both agents and customers have the resources they need to facilitate smooth travel planning.
Description
trustMinder is an innovative, cloud-based platform designed to capture the Voice of the Customer, enabling brands and governmental agencies to assess their customer experience effectively. Trust, a critical component of customer retention, is something that cannot be overlooked; when customers lose trust, they often seek alternatives. With trustMinder, you can actively monitor and nurture that trust, ensuring you stay attuned to the customer experience around the clock. By employing advanced techniques to gather and analyze feedback, trustMinder transforms conventional surveys into powerful insights that can drive business decisions. You can gather feedback across multiple channels, converting it into practical strategies. Through the utilization of real-time text analytics and machine learning, you are empowered to swiftly uncover the reasons behind your customer experience scores. Additionally, you can generate dynamic reports that not only illustrate customer experience metrics but also correlate them with business activities and operational data. This allows you to detect customer concerns immediately and address them without delay, fostering a more responsive relationship with your audience. Ultimately, trustMinder enables you to build a stronger connection with your customers by prioritizing their trust and satisfaction.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Group Travel Technologies
Founded
2002
Country
United States
Website
www.grouptraveltech.com
Vendor Details
Company Name
trustMinder
Website
trust-minder.com
Product Features
Tour Operator
Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management
Travel Agency
Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis