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features
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support

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Description

Most document AI asks you to trust it. You feed it documents, it returns answers, and when a number is wrong, "the model said so" is the only explanation you get. Grooper was built for the organizations that can't accept that. Grooper is an intelligent document processing platform with a simple premise: you stay in control. Of the method: roughly 57 extraction techniques across rule-based and AI families, chosen per field, so the invoice number can use a pattern that returns the same answer every time while the handwritten note beside it uses AI. Of the AI's input: ReadScope lets you set exactly what the model reads for each field, the whole page, one region, or only values already extracted. The model can't misread what it was never shown. And of the evidence: every value keeps its receipt. Click any number and see the exact spot on the exact page it came from, which method produced it, what the AI was given to read, and who checked it. A number without its source is a rumor; Grooper's numbers show their work. It is one system, sole-authored in one codebase: scanning, OCR across 6 engines, document separation, classification, extraction, validation against your systems of record, human review with the source region highlighted, redaction, and delivery. When you need something Grooper doesn't do natively, you configure it, express it, or code it through 61 documented extension points, without leaving the product. And the whole platform is agent-operable through MCP, the open protocol, so your own AI agents (not a captive vendor copilot) can build and operate Grooper. Run it your way: on your hardware, including AI models on GPUs you own, so regulated content never leaves the building; in your own cloud tenant under your governance; or hosted and managed by BIS. The c

Description

Your contact center represents a significant, often overlooked asset for your organization, serving as a continuous source of valuable insights from customer interactions. PrediCX is an innovative AI platform designed to harness this potential by providing predictive insights and automating processes across various communication channels to improve both customer experience and service efficiency. By leveraging AI, businesses can extract predictive insights from every interaction, regardless of the medium used, enabling tailored recommendations that drive profitability and enhance customer satisfaction. The system offers timely alerts for emerging issues, facilitates automatic coaching, and conducts quality assurance for agents throughout their engagements. Urgent inquiries and complaints can be prioritized effectively, guiding customers towards the most suitable resources. Unlike traditional methods that rely on keywords, AI in PrediCX utilizes conceptual understanding to accurately analyze incoming feedback, ensuring that no customer opinion is neglected. It automates the triage of queries from digital platforms, classifies them efficiently, supports agents in real-time, and boosts the capabilities of chatbots for improved service delivery. This approach not only streamlines operations but also fosters a culture of responsiveness and continuous improvement in customer interactions.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) Yes 
Azure AI Document Intelligence Yes 
Box Yes 
Freshdesk No 
IBM FileNet Content Manager Yes 
Laserfiche Yes 
Microsoft 365 Yes 
Microsoft Excel Yes 
Microsoft OneDrive Yes 
Microsoft Outlook Yes 
Microsoft Power BI Yes 
Microsoft SharePoint Yes 
Microsoft Word Yes 
Nuxeo Yes 
OnBase Yes 
OpenText ECM Yes 
SAP Business One No 
SAP Store No 
Salesforce No 
Zendesk No 

Integrations

Amazon Web Services (AWS) No 
Azure AI Document Intelligence No 
Box No 
Freshdesk Yes 
IBM FileNet Content Manager No 
Laserfiche No 
Microsoft 365 No 
Microsoft Excel No 
Microsoft OneDrive No 
Microsoft Outlook No 
Microsoft Power BI No 
Microsoft SharePoint No 
Microsoft Word No 
Nuxeo No 
OnBase No 
OpenText ECM No 
SAP Business One Yes 
SAP Store Yes 
Salesforce Yes 
Zendesk Yes 

Pricing Details

Subscription pricing based on volume.
Free Trial Yes 
Free Version No 

Pricing Details

$495 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BIS

Founded

1986

Country

United States

Website

grooper.com

Vendor Details

Company Name

Warwick Analytics

Founded

2011

Country

United Kingdom

Website

www.warwickanalytics.com

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales No 
For eCommerce No 
Image Recognition Yes 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) No 

Data Extraction

Disparate Data Collection Yes 
Document Extraction Yes 
Email Address Extraction Yes 
IP Address Extraction Yes 
Image Extraction Yes 
Phone Number Extraction Yes 
Pricing Extraction Yes 
Web Data Extraction Yes 

Electronic Data Capture

Audit Trail No 
CRF Tracking No 
Data Entry Yes 
Data Verification No 
Distributed Capture No 
Document Imaging Yes 
Document Indexing No 
Forms Management No 
Remote Capture No 
Study Management No 

Machine Learning

Deep Learning No 
ML Algorithm Library Yes 
Model Training Yes 
Natural Language Processing (NLP) Yes 
Predictive Modeling No 
Statistical / Mathematical Tools Yes 
Templates Yes 
Visualization Yes 

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics Yes 
Named Entity Recognition Yes 
Natural Language Generation (NLG) No 
Open Source Integrations No 
Parsing Yes 
Part-of-Speech Tagging No 
Sentence Segmentation Yes 
Stemming/Lemmatization Yes 
Tokenization Yes 

OCR

Batch Processing Yes 
Convert to PDF Yes 
ID Scanning Yes 
Image Pre-processing Yes 
Indexing Yes 
Metadata Extraction Yes 
Multi-Language Yes 
Multiple Output Formats Yes 
Text Editor Yes 
Zone Selection Tool Yes 

Text Mining

Boolean Queries No 
Document Filtering Yes 
Graphical Data Presentation No 
Language Detection Yes 
Predictive Modeling No 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering No 

Product Features

Machine Learning

Deep Learning Yes 
ML Algorithm Library Yes 
Model Training No 
Natural Language Processing (NLP) No 
Predictive Modeling Yes 
Statistical / Mathematical Tools No 
Templates Yes 
Visualization Yes 

Predictive Analytics

AI / Machine Learning Yes 
Benchmarking No 
Data Blending No 
Data Mining Yes 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation No 
Sentiment Analysis Yes 

Text Mining

Boolean Queries No 
Document Filtering No 
Graphical Data Presentation No 
Language Detection No 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization No 
Tagging Yes 
Taxonomy Classification No 
Text Analysis Yes 
Topic Clustering Yes 

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