Average Ratings 4 Ratings
Average Ratings 0 Ratings
Description
Graphlogic Conversational AI Platform consists of: Robotic Process Automation for Enterprises (RPA), Conversational AI, and Natural Language Understanding technology to create advanced chatbots and voicebots. It also includes Automatic Speech Recognition (ASR), Text-to-Speech solutions (TTS), and Retrieval Augmented Generation pipelines (RAGs) with Large Language Models.
Key components:
Conversational AI Platform
- Natural Language understanding
- Retrieval and augmented generation pipeline or RAG pipeline
- Speech to Text Engine
- Text-to-Speech Engine
- Channels connectivity
API Builder
Visual Flow Builder
Pro-active outreach conversations
Conversational Analytics
- Deploy anywhere (SaaS, Private Cloud, On-Premises).
- Single-tenancy / multi-tenancy
- Multiple language AI
Description
Phonic is a real-time conversational AI platform designed to help organizations develop intelligent voice agents for customer service, recruiting, healthcare, logistics, and other business workflows. Its proprietary Phonic-1 model uses a native speech-to-speech architecture that processes audio directly instead of combining separate speech recognition, language generation, and speech synthesis services. This approach allows AI agents to recognize vocal tone, pauses, hesitation, and other conversational signals when responding to callers. The platform supports natural turn-taking, interruption handling, and conversations across more than 50 languages while maintaining a consistent voice. Phonic-1 provides response latency of approximately 600 milliseconds and can initiate external tool calls before a caller finishes speaking. Developers can connect agents to business applications, internal APIs, webhooks, and Model Context Protocol servers to retrieve information and execute authorized actions. The platform provides a no-code agent builder, REST APIs, Python and TypeScript SDKs, and command-line tools for creating and deploying voice applications. Supported use cases include candidate screening, appointment management, patient intake, customer support, order modifications, and dispatch coordination. Phonic offers conversation analytics, evaluation tools, SOC 2 Type II certification, HIPAA support with a business associate agreement, and deployment options ranging from managed cloud infrastructure to dedicated and self-hosted environments.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS AI Services
Yes
Avaya Aura
Yes
ChatGPT
Yes
Facebook
Yes
Freshdesk
Yes
GENESYS
Yes
Google
Yes
Instagram
Yes
LINE
Yes
Phonic-1
No
Integrations
AWS AI Services
No
Avaya Aura
No
ChatGPT
No
Facebook
No
Freshdesk
No
GENESYS
No
Google
No
Instagram
No
LINE
No
Phonic-1
Yes
Pricing Details
$75/1250 MAU/month
Cloud version pricing is per MAU or per 1 Min
On-Premises version is
On-Premises version is
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Graphlogic
Founded
2023
Country
Serbia
Website
graphlogic.ai/
Vendor Details
Company Name
Phonic.ai
Country
United States
Website
phonic.ai
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
No
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
Yes
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
Yes
Natural Language Processing
Co-Reference Resolution
Yes
In-Database Text Analytics
No
Named Entity Recognition
Yes
Natural Language Generation (NLG)
Yes
Open Source Integrations
Yes
Parsing
Yes
Part-of-Speech Tagging
No
Sentence Segmentation
No
Stemming/Lemmatization
Yes
Tokenization
Yes