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Description
In today's always-connected digital landscape, citizens increasingly expect to engage with their government in ways that suit their personal preferences. OneView provides a comprehensive service request management platform that streamlines the process of submitting service requests while serving as a central hub for all interactions between residents and local authorities. This user-centric solution allows residents to report and track their service requests efficiently. When a request is made, it is promptly directed to relevant local government officials for resolution, accompanied by automated notifications that keep residents updated throughout the process. As the government responds to evolving expectations from its constituents, it seeks innovative methods to digitize and disseminate information while delivering services through the devices that individuals utilize most frequently. Residents can easily request services or information online, report issues through a web portal, mobile application, email, or phone, and receive timely alerts about upcoming community events. Additionally, this system enhances the management of resident relationships by ensuring that users remain informed about their service requests, available programs, and local happenings. By embracing these modern solutions, governments can foster better communication and strengthen their connection with the community.
Description
The KNECT IoT system operates in the cloud as a web-based control hub that streamlines fleet management, covering everything from kiosk registration to storing essential data for ongoing operations and analyzing events. The KNECT IoT Agent, installed on the kiosk, ensures consistent communication between remote devices and the cloud data storage. This platform offers a secure and scalable base, accommodating even the most intricate self-service applications. The KNECT IoT portal enables centralized oversight of user accounts and communication channels. The user-friendly dashboard makes it easy to modify profiles and automates the sending of maintenance alerts. Centralized user identity and access management features simplify the administration of users, roles, and permission settings within the Administration section. Additionally, IoT campaigns provide users with the flexibility to choose their notification preferences. Users are empowered to automate and tailor their notifications, allowing them to prioritize and filter alerts according to their specific needs, enhancing the overall user experience. Ultimately, KNECT ensures that users maintain control over their interactions and data management seamlessly.
API Access
Has API
API Access
Has API
Integrations
KIOSK Information Systems
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Granicus
Country
United States
Website
granicus.com/solution/govservice/oneview/
Vendor Details
Company Name
KIOSK Information Systems
Country
United States
Website
kiosk.com
Product Features
Product Features
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management