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Description
Gradient Labs has developed an autonomous AI agent named Otto that skillfully handles intricate customer service interactions by understanding straightforward language instructions, thus removing the necessity for coding, decision trees, or structured workflows. Otto is designed to integrate effortlessly with current support systems, learning from organizational resources and past support dialogues to enhance its efficiency over time. By automatically categorizing and emphasizing customer concerns, it delivers practical insights that can improve service outcomes. The platform is adept at providing natural and empathetic replies, which contributes to higher levels of customer satisfaction. Users have the opportunity to rigorously evaluate the AI agent through a web application prior to its launch. Gradient Labs places a strong emphasis on security, holding SOC 2 certification and adhering to GDPR regulations, while also providing enterprise-ready functionalities such as Single Sign-On (SSO) and role-based access controls. The company is dedicated to revolutionizing customer service by automating challenging support inquiries and streamlining back-office operations, ultimately aiming to set a new standard in customer care excellence. By fostering a more efficient customer service environment, Otto not only benefits companies but also enhances the overall customer experience.
Description
Leverage your expertise to develop sophisticated chatbots known as Experts, which deliver prompt and precise responses to customer queries, thereby enhancing both customer satisfaction and loyalty. An AI-Powered Business Expert functions as a chatbot adept at providing informed answers regarding a collection of uploaded documents. This versatile chatbot can gain in-depth knowledge of your organizational processes, enabling users or team members to interact with it at any time to gain insights into your business operations. You can upload any documentation that outlines your business procedures, including policies, guidelines, and protocols. Currently, we facilitate the uploading of PDF files. While the full documents are not retained, their content is securely stored using Google Cloud servers, with access limited to users who interact with your Expert, ensuring confidentiality and security of your business information. This innovative approach not only streamlines communication but also empowers your team with immediate access to vital information.
API Access
Has API
API Access
Has API
Integrations
Google Cloud Platform
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$20 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gradient Labs
Founded
2023
Country
United Kingdom
Website
gradient-labs.ai/
Vendor Details
Company Name
ThinkHive
Website
www.thinkhive.ai/
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration