Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
GorillaDesk has helped thousands just like you to grow their business, organize and empower their technicians, and wow customers with one powerful, simple-to-use tool.
It doesn't matter if you work in pest control, lawn care, or pool cleaning - we have everything you need to create the business you want: an all-in one software solution and a world-class Customer Success Team.
We are passionate about helping business owners create a business they love and a life they love. We are proud to be the only provider of software that promises excellence in usability, support, and functionality.
Software is meant to make your life easier and not make it harder. GorillaDesk was designed to be easy to use so that you can get up and running quickly.
- Service: A strong support network is the backbone of any business owner who succeeds. Our Customer Support team is 100% committed to your success.
Description
Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.
API Access
Has API
No
API Access
Has API
No
Integrations
QuickBooks Online
Yes
QuickBooks Online Advanced
Yes
SalesRabbit
Yes
ShipBob
No
Stripe
Yes
Integrations
QuickBooks Online
No
QuickBooks Online Advanced
No
SalesRabbit
No
ShipBob
Yes
Stripe
No
Pricing Details
$49 per month
1) Basic: $49/month
2) Pro: $99/month
2) Pro: $99/month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
GorillaDesk
Founded
2014
Country
United States
Website
gorilladesk.com
Vendor Details
Company Name
Asurion
Founded
1994
Country
United States
Website
www.simplr.ai/
Product Features
Carpet Cleaning
Billing & Invoicing
Yes
Customer Management
Yes
Dispatch Management
No
Equipment Tracking
No
Mobile Access
Yes
Online Booking
Yes
Scheduling
Yes
Work Order Management
Yes
Lawn Care
Billing & Invoicing
Yes
Contract Management
No
Customer Management
Yes
Employee Management
No
Equipment Management
No
Mobile Access
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service Dispatch
Yes
Pest Control
Billing & Invoicing
Yes
Customer Service History
Yes
Dispatch Management
Yes
Fleet Management
Yes
Inventory Control
No
Mobile Access
Yes
Pest Activity Tracking
No
Pesticide Usage Tracking
Yes
Property Layouts
No
Quotes / Estimates
Yes
Scheduling
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No