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support

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Average Ratings 1 Rating

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ease
features
design
support

Description

GorillaDesk has helped thousands just like you to grow their business, organize and empower their technicians, and wow customers with one powerful, simple-to-use tool. It doesn't matter if you work in pest control, lawn care, or pool cleaning - we have everything you need to create the business you want: an all-in one software solution and a world-class Customer Success Team. We are passionate about helping business owners create a business they love and a life they love. We are proud to be the only provider of software that promises excellence in usability, support, and functionality. Software is meant to make your life easier and not make it harder. GorillaDesk was designed to be easy to use so that you can get up and running quickly. - Service: A strong support network is the backbone of any business owner who succeeds. Our Customer Support team is 100% committed to your success.

Description

Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

QuickBooks Online Yes 
QuickBooks Online Advanced Yes 
SalesRabbit Yes 
ShipBob No 
Stripe Yes 

Integrations

QuickBooks Online No 
QuickBooks Online Advanced No 
SalesRabbit No 
ShipBob Yes 
Stripe No 

Pricing Details

$49 per month
1) Basic: $49/month

2) Pro: $99/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GorillaDesk

Founded

2014

Country

United States

Website

gorilladesk.com

Vendor Details

Company Name

Asurion

Founded

1994

Country

United States

Website

www.simplr.ai/

Product Features

Carpet Cleaning

Billing & Invoicing Yes 
Customer Management Yes 
Dispatch Management No 
Equipment Tracking No 
Mobile Access Yes 
Online Booking Yes 
Scheduling Yes 
Work Order Management Yes 

Lawn Care

Billing & Invoicing Yes 
Contract Management No 
Customer Management Yes 
Employee Management No 
Equipment Management No 
Mobile Access Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service Dispatch Yes 

Pest Control

Billing & Invoicing Yes 
Customer Service History Yes 
Dispatch Management Yes 
Fleet Management Yes 
Inventory Control No 
Mobile Access Yes 
Pest Activity Tracking No 
Pesticide Usage Tracking Yes 
Property Layouts No 
Quotes / Estimates Yes 
Scheduling Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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