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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Google Groups is a platform offered by Google that facilitates discussion among individuals who have similar interests. Additionally, this service provides access to Usenet newsgroups through a unified interface. With a range of features, Google Groups serves as an excellent resource for fostering communication and teamwork: An email list feature enables members to interact with one another using a single email address, simplifying the process of keeping everyone informed, even those who may not frequently access Google Groups. The web forum functionality allows users to start and engage in discussions, creating a more organized environment for sharing files and images. The Q&A forum operates similarly to the web forum but is tailored for inquiries and responses, making it an ideal space for seeking expert advice or sharing insights. Furthermore, the collaborative inbox feature allows for the assignment of conversations to specific members, enhancing tracking and accountability in group discussions. Overall, Google Groups is a versatile tool that enhances group interaction and information sharing.

Description

Zendesk Gather offers a platform where customers can engage and collaborate within a community forum. There are times when customers simply desire a space to chat, and this interaction doesn't always need to involve your direct input. Consider that your customers interact with your products regularly, and their insights can be incredibly valuable. All you need to do is create an environment where they can freely share their knowledge, while still being available to offer support as needed. Zendesk Gather stands out as community forum software that facilitates this connection, enabling customers to work together alongside your business. With Gather, your customers can find the reliable assistance they’re looking for, not solely from your team. Establish a supportive environment where they can rely on one another for guidance. Encourage your customers to exchange ideas, provide feedback, and share their own strategies and tips. When more complicated problems arise, you can involve your agents to ensure that discussions remain constructive and beneficial for everyone involved. Ultimately, this approach fosters a sense of community and strengthens the relationship between your customers and your brand.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Axis LMS
Cleary
Gmail
Google Takeout
Indent
Latenode
Mailchimp
Quaeris
Relay
Slack
Sunshine Conversations
ToogleBox
Zapier
Zendesk Chat
Zendesk Connect
Zendesk Explore
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

Integrations

Axis LMS
Cleary
Gmail
Google Takeout
Indent
Latenode
Mailchimp
Quaeris
Relay
Slack
Sunshine Conversations
ToogleBox
Zapier
Zendesk Chat
Zendesk Connect
Zendesk Explore
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

Pricing Details

Free
Free Trial
Free Version

Pricing Details

$9 per agent per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

groups.google.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/gather/

Product Features

Product Features

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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Alternatives

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