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Description
RQM is an advanced system designed for recording video and audio, incorporating desktop screen capture capabilities to observe interactions between customers and customer service agents, all managed via a web interface that allows for transaction evaluation and oversight. A standout aspect of Globitel's offerings is the ability to tailor solutions to meet specific needs, enabling the integration of new functionalities as requirements evolve, which is particularly crucial for adapting to changing business models. This adaptability can significantly influence the overall success or failure of new services. Built with an open architecture and modular framework, RQM offers enhanced scalability, allowing for straightforward expansions of recording capabilities by conveniently adding software and hardware components. Furthermore, in a multi-location setup, RQM's distributed architecture facilitates the easy addition of new sites, ensuring seamless integration and efficiency across various environments. This comprehensive flexibility positions RQM as a valuable asset for organizations seeking to optimize their customer service interactions.
Description
MRO360 is Verdantis’ AI-native Enterprise Asset Management (EAM) suite designed to optimize maintenance, spare parts, and reliability operations. Built on a modular architecture, the platform combines Spare Parts Management, predictive maintenance, work order planning, demand forecasting, and reliability-centered maintenance within an operational environment.
At the core of the platform is Spare Parts Management, enabling organizations to perform criticality assessment, obsolescence detection, multi-tier parts classification, and optimized reorder point management. MRO360 helps teams maintain the right stock balance, reduce excess inventory, and minimize stockout risks across multi-site operations.
The Work Order Planning module prioritizes maintenance activities based on asset failure risk, operational criticality, safety considerations, and material availability. Predictive Maintenance capabilities analyze failure patterns, spare parts consumption, and work order history to identify equipment issues before disruptions occur.
The platform also supports demand forecasting across planned and unplanned workloads, helping organizations improve procurement planning, optimize safety stock levels, and align inventory readiness with maintenance demand. Asset Registry capabilities maintain lifecycle records for equipment, including specifications, maintenance history, and associated spare parts relationships.
Integrated Reliability-Centered Maintenance (RCM) applies failure mode analysis to determine the most effective maintenance strategy across preventive, predictive, and run-to-failure approaches. Context-aware AI agents support maintenance, inventory, and operational workflows by improving search, recommendations, inventory visibility, and decision-making.
API Access
Has API
API Access
Has API
Integrations
Google Sheets
Infor CRM
Infor PLM
JAGGAER One
MindSphere
Odoo
Integrations
Google Sheets
Infor CRM
Infor PLM
JAGGAER One
MindSphere
Odoo
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$0
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com/retail-quality-management-system/
Vendor Details
Company Name
Verdantis
Founded
2004
Country
United States
Website
www.verdantis.com
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Product Features
EAM
CMMS
Energy Management
Equipment Management
Facility Management
IT Asset Management
Inventory Management
Maintenance Management
Parts Management
Preventive Maintenance Scheduling
Software License Management
Warranty Management
Work Order Management