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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Specializing in the enhancement of your operations through both As-A-Service solutions and contemporary on-premise technology, our technology consultants and integrators are here to assist you. This discussion is tailored specifically to address your unique technology requirements. Whether you need on-site hardware or flexible As-A-Service options to optimize your business processes, we are equipped to help. Additionally, we offer remote support for cloud-based systems to ensure seamless functionality. Kindly indicate the date by which you need this assistance, remembering that the deadline is by the end of the day. We look forward to collaborating with you to improve your technological framework.

Description

Customer service plays a crucial role in enhancing customer loyalty and retention, which directly influences a company’s financial performance. As customer expectations have dramatically evolved in recent years, they now expect a seamless interaction across various platforms, including social media, messaging apps, and live chat. Customers desire prompt and effective service, regardless of the channel they select, and they require consistent support, even when transitioning between different platforms. Sutherland Connect serves as a robust cloud-based omnichannel customer experience solution. This platform integrates advanced engagement technologies that we utilize to serve clients worldwide, all within a secure, multi-tenant environment. By leveraging this hybrid model, we can provide functionalities typically found only in on-premise solutions, delivered through a flexible 'as-a-service' framework that adapts to our clients' needs. This innovative approach ultimately enhances the overall customer experience and fosters long-term relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

SaaSOps Marketizer

Integrations

SaaSOps Marketizer

Pricing Details

$25 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GeniusPeddler

Website

www.geniuspeddler.com

Vendor Details

Company Name

Sutherland

Founded

1986

Country

United States

Website

www.sutherlandglobal.com/products-x-platforms/sutherland-connect

Product Features

Consignment

Consignor Management
Customer Database
Employee Management
Inventory Management
Loyalty Program
Point of Sale (POS)
Pricing Optimization

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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