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Average Ratings 0 Ratings
Description
GeniePlus is designed for specialized librarians facing the challenge of achieving more with limited resources. This innovative solution empowers dynamic libraries to effectively address issues related to information discovery and delivery. By merging the adaptable interface of Inmagic Genie with the robust LucideaCore KM technology platform, GeniePlus streamlines the process of tackling increasing demands for efficient information management. Enhance your library's operations with features that boost accuracy and productivity among staff members. Information managers can swiftly develop new knowledge repositories using tailored metadata schemas and specific workflows, while also securely publishing data through custom-configured web portals. This functionality allows for the creation and implementation of an OPAC or portal that aligns perfectly with your organization's requirements. Moreover, the platform facilitates the capture, organization, and sharing of vital knowledge in various formats. GeniePlus also includes extensive collection management capabilities, simplifying the oversight of a diverse range of materials, including books, images, and videos, ensuring that libraries can meet the evolving needs of their users.
Description
Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Freshdesk
No
Intercom
No
Microsoft 365
Yes
Microsoft Dynamics 365
No
Microsoft Word
Yes
Salesforce
No
Zendesk
No
Zendesk Chat
No
Integrations
Freshdesk
Yes
Intercom
Yes
Microsoft 365
No
Microsoft Dynamics 365
Yes
Microsoft Word
No
Salesforce
Yes
Zendesk
Yes
Zendesk Chat
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$199 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Lucidea
Founded
2013
Country
United States
Website
lucidea.com/genieplus/
Vendor Details
Company Name
TypeGenie
Founded
2015
Country
United Kingdom
Website
www.typegenie.net
Product Features
Library Management
Acquisition Management
No
Barcode Scanning
No
Barcoding / RFID
No
Catalog Management
No
Church Libraries
No
Circulation Management
No
Fee Collection
No
Inventory Management
No
Law Libraries
No
OPAC
No
Patron Management
No
Periodicals Management
No
Private Libraries
No
Public Libraries
No
Reserve Shelf Management
No
School Libraries
No
Search
No
Self Check-in / Check-Out
No
Serials Management
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No