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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

GeniePlus is designed for specialized librarians facing the challenge of achieving more with limited resources. This innovative solution empowers dynamic libraries to effectively address issues related to information discovery and delivery. By merging the adaptable interface of Inmagic Genie with the robust LucideaCore KM technology platform, GeniePlus streamlines the process of tackling increasing demands for efficient information management. Enhance your library's operations with features that boost accuracy and productivity among staff members. Information managers can swiftly develop new knowledge repositories using tailored metadata schemas and specific workflows, while also securely publishing data through custom-configured web portals. This functionality allows for the creation and implementation of an OPAC or portal that aligns perfectly with your organization's requirements. Moreover, the platform facilitates the capture, organization, and sharing of vital knowledge in various formats. GeniePlus also includes extensive collection management capabilities, simplifying the oversight of a diverse range of materials, including books, images, and videos, ensuring that libraries can meet the evolving needs of their users.

Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Freshdesk No 
Intercom No 
Microsoft 365 Yes 
Microsoft Dynamics 365 No 
Microsoft Word Yes 
Salesforce No 
Zendesk No 
Zendesk Chat No 

Integrations

Freshdesk Yes 
Intercom Yes 
Microsoft 365 No 
Microsoft Dynamics 365 Yes 
Microsoft Word No 
Salesforce Yes 
Zendesk Yes 
Zendesk Chat Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$199 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Lucidea

Founded

2013

Country

United States

Website

lucidea.com/genieplus/

Vendor Details

Company Name

TypeGenie

Founded

2015

Country

United Kingdom

Website

www.typegenie.net

Product Features

Library Management

Acquisition Management No 
Barcode Scanning No 
Barcoding / RFID No 
Catalog Management No 
Church Libraries No 
Circulation Management No 
Fee Collection No 
Inventory Management No 
Law Libraries No 
OPAC No 
Patron Management No 
Periodicals Management No 
Private Libraries No 
Public Libraries No 
Reserve Shelf Management No 
School Libraries No 
Search No 
Self Check-in / Check-Out No 
Serials Management No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Alternatives

Alternatives

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