Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Geni-Sys, a cloud-based app, can be used with other systems to provide the flexibility required for product information management (PIM), master data management (MDM), and digital asset management. We are grateful to have been able completely rewrite our app. This version includes everything we have learned for customers.
Geni-Sys makes it easy to manage complex product content, including images. This information is often missing from other systems within the organization and is often stored in word processing documents or spreadsheets. Unmanaged content can be removed from silos.
The cloud has revolutionized everything. You can work wherever you are and whenever you want. We can update websites and create catalogs. It's easy to update websites and build catalogs without having to do anything. Our system is based on over 20 years of experience. Many great customer ideas have been incorporated. Geni-Sys's core value is user-friendliness.
Description
Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Freshdesk
No
Intercom
No
Microsoft Dynamics 365
No
Salesforce
No
Zendesk
No
Zendesk Chat
No
Integrations
Freshdesk
Yes
Intercom
Yes
Microsoft Dynamics 365
Yes
Salesforce
Yes
Zendesk
Yes
Zendesk Chat
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$199 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Lockside Software
Founded
1995
Country
United Kingdom
Website
www.locksidesoftware.com/geni-sys
Vendor Details
Company Name
TypeGenie
Founded
2015
Country
United Kingdom
Website
www.typegenie.net
Product Features
Catalog Management
Catalog Creation
No
Content Library
No
Content Management
No
Cross Selling Functionality
No
Custom Product Attributes
No
Customizable Catalogs
No
Desktop Publishing
No
Pricing Management
No
Product Comparison
No
Search
No
Digital Asset Management
Asset Categorization
No
Asset Library
No
Asset Sharing
No
Brand Control
No
Customizable Branding
No
File Conversion
No
Metadata Management
No
Mobile App
No
Reporting/Analytics
No
Search Within Document
No
Search/Filter
No
Version Control
No
Watermarking
No
Workflow Management
No
Master Data Management
Data Governance
No
Data Masking
No
Data Source Integrations
No
Hierarchy Management
No
Match & Merge
No
Metadata Management
No
Multi-Domain
No
Process Management
No
Relationship Mapping
No
Visualization
No
PIM
Content Syndication
No
Data Modeling
No
Data Quality Control
No
Digital Asset Management
No
Documentation Management
No
Master Record Management
No
Version Control
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No