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Description
General Magic is a specialized AI messaging solution tailored for the insurance sector, allowing firms to streamline customer workflows via SMS and other messaging platforms. By utilizing AI agents that can manage tasks such as quoting, renewals, policy adjustments, and claims updates in real-time, it enables insurers to execute essential operations through straightforward text conversations rather than relying on phone calls or web portals. The platform seamlessly connects with various systems, including policy, quote, claims, and CRM, through APIs, ensuring that dialogues are supported by up-to-date insurance data while automatically refreshing records as processes advance. Furthermore, it tracks every interaction with customers and assesses users based on intent, frustration levels, and the potential for churn, providing insights that help teams identify when intervention might be necessary. The central feature of the platform, known as Cell, effectively converts customer inquiries into actionable steps across fundamental insurance systems, proactively requesting any missing details and automating follow-up communications to enhance customer engagement. This innovative approach not only improves efficiency but also elevates the overall customer experience within the insurance landscape.
Description
A versatile no-code and low-code platform designed to facilitate the comprehensive administration of digital insurance programs. Empower your teams to fully automate the digitalization and upkeep of insurance products, or opt for our expert assistance as needed. With our intuitive drag-and-drop interface, you can design purchasing journeys and other front-end experiences, customizing them for various channels or distribution partners with ease. Your customers, as well as beneficiaries of group policies, will have the ability to access essential information, download important documents, modify payment preferences, manage contract changes, and file claims seamlessly. Additionally, you can oversee your various distribution channels and effortlessly adapt products based on specific channel or partner requirements. Whether your internal tech resources are stretched thin and you need help configuring new offerings on our platform, or you seek tailored features and solutions to meet unique business demands, our seasoned team possesses the insurance industry knowledge necessary to ensure your project's success. We are committed to delivering a user-friendly experience that empowers you and your clients alike.
API Access
Has API
API Access
Has API
Integrations
Guidewire
HubSpot CRM
Salesforce
Zoho CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
General Magic
Country
United States
Website
generalmagic.inc/
Vendor Details
Company Name
KASKO
Founded
2015
Country
London United Kingdom
Website
www.kasko.io