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Description
GenOS facilitates the deployment, management, and enhancement of artificial intelligence across various enterprise production processes. It features three integrated interfaces on a single governed platform: Assistant, serving as an internal AI hub for employees; Service, providing customer-facing AI capabilities across multiple channels; and Supervisor, which focuses on document processing and workflow automation with human oversight.
The platform boasts robust governance features, including Single Sign-On (SSO), detailed Role-Based Access Control (RBAC) at the agent level, comprehensive audit trails for all actions taken, usage analytics, and automated evaluation pipelines. It supports multi-LLM routing among OpenAI, Anthropic, Google, and open-source models to ensure the optimal model is utilized for each specific task, effectively avoiding vendor lock-in. Deployment options are versatile, allowing for cloud-hosted solutions, Bring Your Own Cloud (BYOC) options such as AWS, Azure, and GCP, or on-premise installations. Additionally, each deployment is spearheaded by a dedicated engineer who not only builds and integrates the system but also maintains ongoing involvement for continuous enhancements and improvements. This commitment to support ensures that users can maximize the effectiveness of their AI implementations.
Description
ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.
API Access
Has API
API Access
Has API
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Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DareData
Founded
2019
Country
Portugal
Website
www.daredata.ai
Vendor Details
Company Name
Cacti
Website
www.cacticom.com
Product Features
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration